Virtual Receptionist | Healthcare Support | Cold Calling CSR Expert
Cavite, Naic, Philippines
I’m a Customer Support, Healthcare Professional & Cold Caller Support with 7 years of experience helping businesses deliver excellent service. Whether you need reliable phone & email support, smooth medical scheduling, or professional outbound calling, I can help. ✅Customer Service & Support — Inbound/outbound calls, email & chat assistance, enquiry resolution, and reliable follow-up with a friendly, professional manner. ✅Healthcare & Medical Admin — Appointment scheduling, patient follow-ups, calendar management, records organization, and strict confidentiality. 📞Regular communication is important to me, so let’s keep in touch.
Mymed Health, full_time
Mar 2023 to Jan 2026
Inbound calls (receiving high-volume calls, patients’ inquiries & concerns) Review medical claims . Checking COS (cost of share) Claims Processing Scheduling appointments | Calendar Management Analyze denied claims, identify the reason for denial, correct errors, and resubmit or appeal the claims. Verify patient insurance eligibility and benefits before or after services are rendered. Communicate with insurance representatives, providers regarding claim issues, authorizations, and payment status. Maintain accurate records, and document all actions taken on claims.
ALORICA, full_time
Jan 2017 to Jan 2021
Providing excellent customer service in a retail environment assisting customers with product information, handling transactions, resolving complaints, processing returns or exchanges, and ensuring a positive shopping experience Coordinating and supporting food delivery operations by communicating with customers, tracking orders, resolving delivery issues, handling complaints or special requests, and ensuring timely and accurate service. Providing basic technical support and troubleshooting for products or services Promoted as SME to Team Leader