Administrative Assistant | Virtual Assistant
Iloilo
Detail-oriented professional with 9+ years of experience in retail operations, client communications, and business administration. Proven track record managing high-volume customer inquiries, streamlining inventory tracking, and executing social media engagement strategies. Transitioning into a Virtual Assistant role to apply strong organizational skills, adaptability, and cross-time-zone proficiency to support remote teams and scale operational efficiency.
Yufiya Pet Heaven, full_time
Aug 2016 to Nov 2025
-Managed high-volume customer inquiries across social media and in-store channels, consistently maintaining high satisfaction ratings through timely, professional communication. -Executed strategic social media campaigns by curating content across high-traffic Facebook groups, increasing organic brand visibility and daily customer inquiries. -Optimized inventory tracking using spreadsheets, improving stock accuracy and reducing product availability errors. -Coordinated daily business operations, supporting workflow efficiency and sales during major marketing events and promotional activities.