Ruijin B.

General and Operations Virtual Assistant | Customer Support

Pangasinan, Dagupan, Philippines

Overview

I have 8+ years of remote experience supporting clients across property management, operations, rental/leasing, e-commerce, healthcare, logistics, customer support, and administration.

Skills and Tools

• Calendar Management
• Google Drive
• Inbox Zero
• Internet Research
• Data Entry
• Email Management
• Google Calendar
• Google Workspace
• Microsoft Office
• Microsoft Teams
• Microsoft Word
• Slack
• Zoom
• Project Management
• Meeting Coordination
• Travel Booking
• Travel Coordination
• Document Management
• Task Management
• Customer Support
• Call Center Operations
• Google Meet
• Microsoft Outlook
• Microsoft 365
• File Organization
• Microsoft Excel
• Microsoft PowerPoint
• Asana
• Discord
• Trello

Work History

• Virtual Assistant — E-commerce Operations & Customer Support

  Blankspace Label, full_time

  Jan 2024 to Jul 2026

  ● Resolved customer support tickets across chat, email, and helpdesk platforms, managing order processing, returns, refunds, replacements, and chargeback disputes to protect customer satisfaction and reduce revenue loss. ● Coordinated with the warehouse team to monitor inventory levels and reorder stock, and managed customer inquiries for damaged items, refunds, replacements, and redispatch, keeping product availability and customer satisfaction on track. ● Drafted supplier contracts and managed shipment booking schedules, aligning vendors, warehouse staff, and the internal team on delivery timelines. ● Built and ran Klaviyo email marketing campaigns while maintaining product listings, reconciliation records, and