DATA Market Communication Analyst | Communication Researcher
Metro Manila
I am a results-driven Communication graduate and a versatile professional with a unique blend of high-level operational experience and creative strategic thinking. As a recent graduate from New Era University, I bring a fresh, modern perspective to client projects, backed by a proven track record of adaptability gained through years of high-pressure, client-facing roles in the BPO industry. My strength lies in my ability to bridge the gap between complex data and actionable strategy. I possess strong proficiency in research gathering and analytical work, skills I honed extensively while developing my thesis, where I specialized in data interpretation and creative conceptualization. Whether I am managing digital marketing initiatives, as seen in my work as a social media manager, or navigating technical back-end systems like API integrations and IP reputation management, I approach every task with a focus on precision, critical thinking, and a commitment to achieving measurable results.
Telus Digital, full_time
Jun 2025 to Present
Provided email and chat technical support while managing back-end services. Analyzed complex deliverability data to resolve issues with inbox providers and applied critical thinking to interpret technical metrics regarding API integrations, sender behavior, and IP reputation policies.
Concentrix, full_time
Jun 2024 to Feb 2025
Managed customer concerns and processed claims by analyzing and interpreting specific insurance policy data for Aetna Medicare beneficiaries during high-volume voice interactions.
VXI Global Holdings, full_time
Jun 2023 to Dec 2023
Provided frontline support for telecommunications billing while tracking and analyzing sales and upgrade data to ensure consistent performance against company KPIs. Additionally, upskilled for account management, which involved synthesizing data across sales, accounting, and technical support departments to provide unified account solutions.