Customer Service Representative
Ilocos Sur
Hi! I’m a dedicated and compassionate healthcare professional with a background in midwifery, combined with valuable experience in customer service. I am passionate about providing quality care to mothers and newborns, ensuring their comfort, safety, and overall well-being throughout every stage. My experience as a Customer Service Representative has strengthened my communication skills, patience, and ability to handle concerns with empathy and professionalism. I am confident in dealing with different types of clients, managing inquiries, and maintaining a calm and supportive approach even in high-pressure situations. In addition, I bring strong organizational and documentation skills, allowing me to keep accurate records and assist efficiently in both clinical and administrative tasks. I am detail-oriented, reliable, and committed to delivering excellent service in everything I do. What sets me apart is my ability to combine healthcare knowledge with strong people skills—making me not only capable in clinical support but also effective in building trust and positive relationships with patients and clients. I look forward to contributing my skills and dedication to your team.
Alorica, full_time
Feb 2025 to Jul 2025
* Handled 50–70 inbound calls daily, addressing customer inquiries, concerns, and requests in a timely and professional manner * Resolved complaints efficiently while maintaining a positive customer experience * Provided accurate information about products, services, and company policies * Performed data entry and maintained detailed and accurate customer records * Assisted customers with account concerns, transactions, and service-related issues * Demonstrated strong communication, active listening, and problem-solving skills * Managed multiple tasks simultaneously while meeting performance targets and deadlines * Collaborated with team members to improve service quality and customer satisfaction * Maintained confidentiality and handled sensitive customer information responsibly * Adapted quickly to new tools, systems, and procedures