eCommerce Customer Support Specialist | Chat Email
Davao del Sur
With over 3 years of experience in email and ticketing support, I specialize in assisting eCommerce businesses with after-sales support, logistics, payment concerns, and customer inquiries across multiple countries. I’m committed to delivering excellent customer experiences while maintaining accuracy, efficiency, empathy, and an Inbox Zero approach. I’m highly adaptable, quick to learn new CRM tools, and experienced in following SOPs to ensure consistent and high-quality support.
Evelyn & Parker Collection, contract
Jun 2026 to Jul 2026
Product Listing - SEO description, product title, & graphic design Product Research Customer Support - followed SOPs, assisted customers via gmail and shopify inbox
Concentrix, full_time
Apr 2023 to Jun 2026
eCommerce Customer Support – TEMU * Provided email and ticketing support to customers across the Netherlands, Germany, Japan, the Philippines, the United States, and Canada. * Handled customer inquiries while following established SOPs and maintaining high service standards. * Utilized CRM tools including Angelus and Whalek to manage and resolve customer concerns efficiently. * Promoted to Auditor and Senior Quality Evaluator based on strong performance and attention to quality. * Conducted quality evaluations and helped maintain accuracy, consistency, and process standardization across customer support operations.
BRUMICON | CDK, full_time
Jun 2020 to Nov 2022
Social Media Manager | Public Relations Officer BRUMICON - Handled social media accounts - Produced high-quality contents through graphic design, script writing, & video editing - Helped accounts reached 2-3,000 organic followers - Engaged with followers/subscribers through chats & comments Tools: Canva, Da Vinci Resolve, Metricool, Facebook, Youtube, Instagram, Twitter, LinkedIn, Trello, Asana, Google Drive, Google Docs Operations Manager to 2nd business: CDK of the same client - Interview, Hire, Train, Onboard New Employees - Coordinated with business supplies - Handled payroll - Marketing through social media Tools: Canva, Google Sheets, Excel, Google Docs, Google Drive, Teams