Banking Professional | Customer Service | Administrative Support
Laguna
I’m a detail-oriented and reliable professional with experience in the banking industry, where I developed strong skills in customer service, administrative support, data entry, documentation, and handling confidential information. My experience as a Client Service Associate at BDO Unibank taught me how to communicate effectively with different types of clients, manage multiple tasks, follow structured processes, and maintain accuracy even in a fast-paced environment. I’m organized, adaptable, and a quick learner who is comfortable using digital tools and learning new systems. I take pride in being dependable, professional, and attentive to detail. I’m now looking to apply my experience and skills in a remote, administrative, customer service, or virtual support role where I can contribute to a team and continue growing professionally.
BDO Unibank, full_time
Mar 2024 to Jul 2026
-Assisting Account officers in maintaining the relationship with existing clients by attending to credit administration requirements such as submission of annual financial statements. -Handled client inquiries through phone calls, emails, and other communication channels regarding accounts, billing, payments, and account-related concerns. -Provided professional customer service while ensuring accurate, compliant, and confidential handling of client transactions. -Ensuring signatures, forms, and transactions comply with bank policies and regulations. -Attending to release funds/payments to clients and suppliers which includes ensuring complete documentation of all loan and lease availments. -Performs other administrative tasks such as writing memos and emails, financial analysis, bank statement summaries, and reminder letters. -Verified supporting documents and transaction records for completeness, authorization, accuracy, and compliance with bank policies.