Customer Service Representative
Metro Manila, Manila, Philippines
I helped reduce customer inquiry volume across email, live chat, and WhatsApp by accurately processing customer applications and resolving issues efficiently. In my previous role, I consistently processed at least minimum of 100+ applications per day while maintaining a strong focus on accuracy, timeliness, and customer satisfaction. My experience, problem-solving skills, and customer-first approach enable me to provide efficient support and contribute positively to team performance and customer experience.
Travizory Border Security SA, full_time
Jul 2021 to May 2026
Delivered professional customer support through email, live chat, and ticketing systems, resolving inquiries in a timely manner. Managed high-volume workloads, ensuring accuracy and customer satisfaction during peak times. Escalated complex cases to appropriate teams, ensuring clear communication with customers throughout resolution process. Promoted high levels of customer satisfaction by providing knowledgeable and friendly service. Maintained accurate records and updated customer data within internal systems and databases
SM Development Corporation, full_time
Nov 2019 to Feb 2022
Streamlined sales documentation, reservations, and reporting processes to ensure accuracy and compliance. Maintained accurate system records, updating accounts to enhance sales operations efficiency. Prepared contracts, agreements, and other documentation for real estate transactions. Organized and maintained files for client records and documents. Organized and maintained real estate files and documents in compliance with legal requirements.