Customer Support/Logistics Coordinate/Amazon Account Specialist
Rizal
A dedicated and results-driven Customer Service Representative, Amazon Account Specialist, and Logistics Coordinator with over 3 years of experience resolving customer inquiries, supporting e-commerce operations, and managing logistics operation.
SellerCandy, full_time
Jul 2023 to Present
Managing and resolving issues with the client’s Amazon seller account through a ticketing system, providing regular email updates on the status of each specific issue.
Furniture Retailer, full_time
Jan 2022 to Jul 2026
Providing high-quality customer support through live chat and email channels, consistently meeting and exceeding SLA targets. Collaborated closely with the sales team and internal teams to resolve customer inquiries, streamline communication, and enhance the overall service experience.
Furniture Retailer, full_time
Nov 2021 to Dec 2022
Processing returns by contacting the customers and the couriers in arranging the collection of the item. Creating return labels and following up with couriers and customers until items were collected.