Janelle J.

Aspiring Virtual Assistant

Rizal

Overview

Detail-oriented professional with 5 years of experience in customer service and technical support. Skilled in communication, problem-solving, documentation, and managing multiple priorities. Passionate about administrative tasks, organizing information, and supporting efficient daily operations. Eager to transition into a Virtual Assistant role, with a strong willingness to learn new tools, undergo training, or independently develop the skills needed to support a growing business. Seeking a long-term opportunity to contribute, learn, and grow with a team.

Skills and Tools

• Calendar Management
• Email Management
• Google Calendar
• Task Management
• File Organization
• Microsoft Office
• Microsoft Excel
• Microsoft Outlook
• Google Meet
• Microsoft Teams
• Microsoft Word
• Microsoft 365
• Google Drive
• Meeting Coordination
• Zoom

Work History

• Technical Customer Support Specialist

  RingCentral Inc, full_time

  Jan 2025 to Present

  I help customers resolving technical issues they experience with their phone system. I creat ticket per interaction and escalate if necessary. Being included in the 5 agents to present call drivers to better improve the service is achievement for me because out of hundred employees, supervisors chose me to present it to the developers, escalation team, director, and pther higher ups.