Service Delivery | Provisioner | Technical Support
Lanao del Norte
About Me: Skilled Technical Support Representative, devoted to achieving Business satisfaction. With a strong focus on achieving excellence in service success, I am eager to take on new challenges and welcome feedback to advance in my career. I am also always prepared and delighted to serve to the best of my knowledge and expertise, both individually and in teams. SKills: * Voice Specialist * Cloud based Telecoms (NBN/Copper, VOIP, Engineering) * Cisco BroadSoft * JIRA * Dashboard * Technical Advocate * MS Office Software * CRM * Salesforce * CSS Coding * Technical Escalations * Network Outages Issues * Network Cabling Modem, Routers, Hubs and Switches * Automation * Coding Cisco basic configuration for Unified Cloud Service and Traditional phone services * Type 50wpm * Work as individual and as a Team * Organized * Detail Oriented * Quick learner * Agent Realty Property * Professional Driver * Creative *
Airespring, full_time
Jul 2025 to Present
- Utilize Dash Carrier Services for registering DIDs for 911 services. - Work internally with different departments in ensuring DIDs are in service. - Responsible for loading and removing DIDs for voice orders for daily tests and turn ups. - Work closely with MSE and PC to ensure services are turned up successfully. - Work with the MACD Team to load all new and porting DIDs including activation/deactivation of call features. - Work with the HDM, PCs and Shipping to ensure service for Cloud Business Phone System by building business groups and loading Toll Free numbers and DIDs with phones' MAC addresses in the Metaswitch - Work with the trouble ticket department to resolve issues pertaining to DIDs and routing in the SBCs. - Work with the LNP team to ensure correct routing/TG on the carrier side and escalating porting issues. - Build trunk groups in the Sansay based on WAN IPs, build TGs for Microsoft Teams and RCF - Knowledgeable in telephony, SIP routing, voice services and switches