Tech-Savvy Virtual Assistant | Sales & Technical Support | Data Entry
Metro Manila
Hi! I’m Allysa Joyce, a reliable and detail-oriented professional with experience in Technical Support, Customer Service, Sales Support, and Data Entry. In my previous role, I handled customer concerns, provided technical assistance, documented information accurately, followed established processes, and worked with different systems and tools. These experiences helped me develop strong communication, problem-solving, multitasking, and attention-to-detail skills. I’m now looking to bring my experience into a Virtual Assistant role where I can help businesses with: • Data Entry & Data Management • Customer & Technical Support • Administrative Tasks • Email & Chat Support • Microsoft Excel & Google Sheets • Documentation & File Organization • Research & Information Gathering • Sales Support • Internet & System-Based Tasks
Afni, full_time
Aug 2025 to Aug 2026
Provided technical support and customer assistance by identifying concerns, troubleshooting issues, and providing clear step-by-step solutions. Accurately entered, updated, and maintained customer information and account records in internal systems.
Telus Digital, full_time
Sep 2024 to Sep 2025
Provided customer service and operational support for logistics and transportation-related concerns, assisting customers with shipment, delivery, order, and account inquiries. Reviewed customer and shipment information using internal systems to investigate concerns, verify details, provide accurate information, and determine appropriate solutions. Handled a high volume of customer interactions while maintaining professionalism, patience, and attention to detail.
Conduent, full_time
Dec 2023 to Dec 2024
Provided professional and empathetic customer support for healthcare-related concerns, assisting customers with account, benefits, services, and other inquiries while maintaining accuracy and confidentiality. And carefully listened to customers, identified their concerns, gathered and verified necessary information, and provided appropriate assistance based on established procedures and guidelines.
Popeyes, part_time
Mar 2023 to Sep 2023
Provided friendly and efficient customer service in a fast-paced restaurant environment, assisting customers with orders, requests, questions, and concerns while maintaining a positive and professional attitude. And handled customer orders accurately and communicated order details effectively with team members to ensure smooth and timely service.