CUSTOMER SERVICE PROFESSIONAL
Pampanga
Customer service professional with 5+ years of experience in customer support, case management, issue resolution ,collections, travel coordination, and passenger services. Nearly three years of experience supporting premier customers at FedEx, handling complex inquiries, shipment concerns, investigations, proactive notifications, and relationship management. While currently on a career break, I have remained active in developing my communication, organization, event planning, budgeting, coordination, and leadership skills through volunteer involvement in K-pop fan community projects and events. Eager to bring both my professional experience and continuously developed skills to a customer-focused team
Federal Express Corporation (FedEx), full_time
Aug 2021 to Jun 2024
Provided premier customer support by managing inquiries, resolving complex shipment issues, and handling damage investigations and misdelivered shipments. Delivered proactive customer updates, identified potential service concerns, maintained positive client relationships, and prepared customized reports to ensure efficient case resolution and customer satisfaction.