Appointment Setter | Cold Calling | Lead Generation | Customer Support
Cebu, Barili, Philippines
Hi! I’m Zyma, a reliable Customer Service Specialist, Appointment Setter, and Virtual Assistant with experience in outbound sales, cold calling, lead generation, customer support, and administrative tasks. I’m confident communicating with customers, handling objections, identifying potential leads, following up with prospects, and helping turn conversations into real opportunities. I’m comfortable working with CRM systems, dialers, email, and other online tools, and I adapt quickly to new processes and platforms. What sets me apart is my strong work ethic, attention to detail, and commitment to getting results. I understand that every call or message is an opportunity to build trust and create value—not simply make a contact. Whether you need someone to set qualified appointments, generate leads, follow up with customers, provide excellent support, or assist with daily operations, I’m ready to help your business grow. Let’s work together and turn opportunities into results!
PHIL CCP, freelance
Jan 2025 to Aug 2026
As an Appointment Setter and Outbound Sales Representative at Phil CCP, I handled high-volume outbound calls, engaged prospective customers, qualified leads, handled objections, and identified opportunities based on customer needs and interest. I scheduled appointments and callbacks, maintained accurate lead information in CRM and calling systems, and followed up with prospects to keep them engaged. My role contributed to generating new sales opportunities, building the sales pipeline, and connecting qualified prospects with the sales team while maintaining a professional and positive customer experience.
DUEXT LLC, full_time
Jul 2019 to Jul 2020
As a Web Content Writer, I researched and created engaging, informative, and SEO-friendly content for online platforms. I developed articles and website content based on assigned topics, ensured accuracy and readability, followed content guidelines, and consistently met deadlines. My work helped provide businesses and online audiences with useful, well-written content while supporting website engagement, visibility, and overall content quality.
Optum Global Solutions, full_time
Apr 2018 to Feb 2019
As a Customer Service Representative at Optum Global Solutions, I assisted customers with their inquiries, account concerns, and service-related needs while providing accurate and professional support. I handled customer interactions efficiently, researched and resolved issues, maintained accurate records, and followed company policies and procedures. My role helped improve the overall customer experience by providing timely solutions, clear communication, and dependable service while maintaining quality and productivity standards.