Marlon V.

Experienced BPO Specialist

Metro Manila, Makati, Philippines

Overview

I am a highly dedicated customer-focused professional with over 14 years of extensive BPO experience spanning both voice and non-voice accounts. Throughout my career, I have successfully supported major global brands like Uber, Yahoo Plus, KLM, and Malaysia Airlines, maintaining high customer satisfaction rates and brand professionalism.

Skills and Tools

• Customer Support
• Customer Success
• Technical Support
• Email Support
• Chat Support
• BPO Operations

Work History

• Customer Support Specialist

  Telus International Philippines, full_time

  Aug 2019 to Oct 2025

  Responded to inquiries via phone and email with a 60%+ satisfaction rate. Managed account concerns, billing inquiries, and escalations efficiently for Uber and Yahoo Plus accounts.

• Social Media Support Specialist

  Interglobe Technologies, full_time

  Nov 2016 to Jul 2019

  Handled airline customer concerns on social media channels and email for KLM and Malaysia Airlines. Ensured timely responses and maintained brand professionalism.

• Customer Service Representative

  C3 / Everise, full_time

  Mar 2014 to Mar 2016

  Processed vehicle reservations and handled post-rental customer requests for Hertz and Dollar Thrifty.

• Customer Service Representative

  Aegis People Support, full_time

  Jun 2012 to Feb 2014

  Provided voice and email support for Origin Energy, an Australian energy account.