Rose V.

Executive assistant | Customer Service | Cold Caller

Bulacan

Overview

I have experience in customer service, cold calling, sales, and appointment setting. I previously worked handling inbound and outbound calls, assisting customers, generating leads, and speaking with decision-makers. I’m comfortable communicating with business owners and I’m confident handling objections and booking appointments.

Skills and Tools

• Calendar Management
• Google Calendar
• Email Management
• Internet Research
• Data Entry
• Meeting Coordination
• Document Management
• Task Management
• Google Workspace
• Google Drive
• Microsoft Office
• Microsoft 365
• Google Meet
• Microsoft Outlook
• Microsoft Word
• Microsoft PowerPoint
• Microsoft Excel
• Slack
• Zoom
• Discord
• Asana
• Scheduling
• Office Management
• Appointment Booking
• Client Communication
• Google Sheets Advanced
• Loom
• Calendly
• Excel Advanced
• Google Docs

Work History

• Customer Service Representative

  Teletech, part_time

  Nov 2024 to Feb 2026

  Answer inbound calls, Emails and SMS from customers. Document all call information according to standard operating procedures. Helping customer with their concern and solve problems Prove customer with product and service information. Process reshipment / replacement if needed Track orders and provide accurate information to customers

• Real Estate Virtual Assistant

  Tianlu International, full_time

  Jan 2022 to Dec 2023

  Conducted outbound cold calls to prospects Introduced real estate services and promoted agent offerings Build rapport and assessed seller readiness Qualified leads based on readiness and interest Scheduled follow-ups and appointments Maintained detailed call notes and updated CRM accurately Handled SMS and email follow-ups