Customer Service Representative | 4 - 5 years of Experience
Benguet
I have over four years of experience in customer service, handling both inbound and outbound calls across various industries, including healthcare, technical support, telecommunications, e-commerce, food delivery, and appointment setting. In the healthcare and health insurance industry, I assisted patients with inquiries, appointment scheduling, insurance verification, and explaining medical benefits and coverage. This role helped me develop strong communication skills and attention to detail when handling sensitive information. I also worked in technical support, where I guided customers through troubleshooting procedures over the phone. When issues could not be resolved remotely, I coordinated technician visits to inspect and repair appliances on-site. In the telecommunications and sales industry, my focus was on customer retention. I worked closely with customers to understand their needs and recommend subscription plans that provided greater value and benefits. I was also part of an e-commerce account for Amazon, where I handled order processing, replacements, and refund requests. During my time in both the telco and Amazon accounts, I achieved Top Agent recognition for two consecutive weeks shortly after joining. Additionally, I supported DoorDash merchants, customers, and delivery drivers, primarily handling order-related concerns and ensuring smooth order processing from start to finish. Most recently, I worked as an Appointment Setter, where I conducted outbound calls to prospective clients, qualified leads, and managed calendar appointments for the sales team. What I enjoy most about customer service is the opportunity to provide quality support and create positive experiences for customers. I take pride in building rapport, resolving concerns efficiently, and maintaining excellent customer service in every interaction.
Predictable Premium, full_time
Jun 2025 to Aug 2025
Managing calendars appointments Reaching out to possible lead customers
TaskUs, full_time
Jan 2025 to Apr 2025
Assisted customers with order processing, refund and delivery status Inbound and outbound calls
Foundever, contract
Feb 2024 to Dec 2024
Assisted customers with order processing, replacement and refund requests We do inbound and outbound calls
Alorica, full_time
Jul 2022 to Jun 2023
We assisted customers basic trouble shooting Technician scheduling Had the opportunity to train less experienced agents guiding them on best practices in resolving complex issues
Teleperformance, contract
Aug 2021 to Mar 2022
We handle patient inquires Managing appointment Scheduling Verify insurance coverage We explain their medical benefits