General VA | Administrative Support | Customer Service Events
Pampanga
Reliable and organized Virtual Assistant with experience in customer service, front office operations, marketing, and administrative support. Skilled in data entry, email management, scheduling, document preparation, customer communication, and basic Canva and Microsoft Office. Familiar with CRM tools and willing to learn new systems. Detail-oriented, adaptable, and committed to providing dependable support and quality work.
Solana Casa Real Events Place Inc., full_time
Dec 2021 to Mar 2024
-Performs general office duties— filing, sending emails, responding to social media promotions. Answering clients, event coordinators/suppliers’ questions about facilities and services. Prepare sales related documents through the sales process. Assist in managing and maintaining venue schedules and bookings. Arrange and coordinate clients and suppliers’ meeting, events, and any appointments. Perform ocular visit tour with potential clients. Responds to complaints from client and give after sales support when requested. Provides high-level administrative support by conducting research, preparing status reports, collecting, and processing confidential data, resolving client issues and concerns as well as clerical functions.
The Penthouse Hotel and Residences, full_time
May 2019 to Mar 2021
Answering phone calls. Greetings guests and responds to guest inquiries, requests, and issues in a timely, reasonable, and efficient manner to resolve guest concerns. Informs the guest about payment methods and verified credit card data. Ensure guests comfort and make them feel home away from home during their stay in the hotel.