Senior Process Executive | Healthcare Virtual Assistant
Philippines
I am a dedicated and trustworthy Virtual Assistant with 12 years of BPO experience across various lines of business. I bring integrity, adaptability, and strong attention to detail to every task. As a fast learner, I quickly adapt to new tools and processes, ensuring efficient support and meaningful contributions to my client’s success.
Cognizant Technology Solutions, full_time
Jul 2023 to Feb 2026
Provided technical assistance for diabetic patients using medical devices, improving user experience, and device proficiency while prioritizing patient safety and satisfaction by delivering responsive, customer-centric support.
Sutherland Global Services, full_time
Mar 2021 to Apr 2023
Monitored team productivity and task fulfillment to uphold quality benchmarks and executed performance assessments to improve employee scorecards.
Sutherland Global Services, full_time
Mar 2020 to Mar 2021
Conducted call listening to identify improvement opportunities in agent call handing. In addition, I led team huddles with PowerPoint presentations that highlighted observation for call listening to promote development.
Transcom Worldwide , full_time
May 2014 to Feb 2019
Provided prompt solutions to three customers simultaneously via live chat, enhancing service efficiency. Moreover, I developed in-depth expertise in company offerings to deliver accurate resolutions to customer concerns, fostering customer satisfaction