Customer Support | Telco CSR
Iloilo
I am a Customer Support Representative with experience in telco accounts, handling voice, chat, and email support. I focus on resolving customer issues quickly and accurately, especially with billing concerns, account updates, and basic troubleshooting. I am comfortable working in fast-paced environments, managing multiple tasks, and staying calm under pressure. I use CRM and call center tools to document and track customer interactions properly. My goal is to provide clear, efficient, and reliable support that improves customer satisfaction and builds trust with every interaction.
TTEC, full_time
Dec 2025 to Apr 2026
Provided customer support for a telecommunications account by assisting clients with billing inquiries, service concerns, account updates, and basic technical troubleshooting through phone interactions. Ensured a positive customer experience by actively listening, identifying customer needs, and delivering effective solutions while maintaining professionalism and empathy. Accurately documented customer interactions, followed company procedures, and met key performance metrics such as customer satisfaction, quality assurance, and call handling efficiency in a fast-paced BPO environment.
Rarejob, Inc., contract
Aug 2023 to Jul 2025
Experienced ESL Tutor with over two years of helping students improve their English communication skills in speaking, listening, reading, and writing. Skilled in delivering engaging and personalized lessons tailored to learners of different ages, levels, and cultural backgrounds. Proficient in conducting both one-on-one and group classes, focusing on grammar, pronunciation, vocabulary development, and conversational fluency. Adept at using online teaching platforms and tools to create interactive and effective learning experiences. Strong communication and interpersonal skills with a passion for helping students build confidence and achieve their language goals. Committed to continuous improvement and adapting teaching methods to meet individual student needs.