Customer Service Expert | Content Moderator
Cebu
I am a customer service professional with over five years of experience across leading BPO companies. In my career, I’ve managed inbound calls, live chats, billing disputes, claims, and technical troubleshooting, while also working in content moderation to ensure compliance with community guidelines. I focus on delivering excellent customer service through active listening and empathy, clear communication, and efficient resolution. By documenting interactions carefully and maintaining accuracy in fast‑paced environments, I consistently aim to leave customers with a positive experience—even in challenging situations.
Alorica, full_time
Jan 2024 to Jul 2026
• Served as a content moderator, ensuring compliance with community guidelines. • Maintained accuracy and attention to detail in fast-paced digital environments.
Continuum, full_time
May 2023 to Oct 2023
• Assisted customers via live chat for billing concerns and refunds. • Ensured timely resolution of issues to maintain customer satisfaction. • Documented interactions for quality assurance.
ResultsCX, full_time
Sep 2022 to Apr 2023
• Provided technical troubleshooting for cable boxes, modems, and mobile devices. • Delivered soft-selling techniques to enhance customer experience. • Supported inbound call operations with efficient resoluti
Teleperformance, full_time
Feb 2021 to Aug 2022
• Managed inbound calls and customer inquiries with professionalism and empathy. • Processed claims, disputes, and refunds, ensuring a