VA | Customer Service | Technical Support | Sales | Recruiting
Rizal
Hello! I'm Erastheo, a dedicated Virtual Assistant with over 12 years of experience supporting U.S.-based customers and businesses across customer service, sales, technical support, recruiting, and appointment setting. Throughout my career, I've worked with industries including telecommunications, automotive, healthcare, insurance, e-commerce, wholesale distribution, and retail. I've handled inbound and outbound calls, email and chat support, appointment scheduling, CRM management, lead qualification, B2B account management, recruiting, and administrative tasks. I'm also experienced with HubSpot CRM, Google Workspace, Microsoft Office, and quickly adapt to new systems and processes. What sets me apart is my commitment to delivering an exceptional customer experience. I believe every interaction is an opportunity to build trust and strengthen a client's brand. I'm known for being patient, organized, detail-oriented, and solution-focused. Whether I'm assisting customers, managing schedules, following up with leads, or supporting day-to-day operations, I take ownership of my work and consistently strive for accuracy and efficiency. I thrive in remote environments and require minimal supervision. I'm proactive, dependable, and comfortable managing multiple priorities while meeting deadlines. I communicate clearly, learn quickly, and enjoy finding ways to improve workflows and support business growth. If you're looking for someone who is reliable, professional, and genuinely invested in helping your business succeed, I'd love the opportunity to be part of your team. My goal is to become a trusted partner who not only completes tasks efficiently but also contributes to the long-term success of your business.
Avas Flowers, contract
Feb 2026 to Feb 2026
Inbound Sales & Product Support: Manage inbound calls, handle inquiries about product features, delivery options, pricing, and quality specifications, and provide detailed information to guide customers toward confident purchasing decisions. Upselling & Revenue Growth: Apply effective sales techniques, including upselling and cross selling, adhere to established sales protocols, and maximize order value to drive company profitability while maintaining customer satisfaction. Customer Experience & Relationship Building: Utilize strong communication and interpersonal skills to build rapport and trust, create a seamless purchasing experience, and encourage repeat business through personalized engagement.
Green Wave Ingredients (Ingredients Online) , full_time
Apr 2025 to Jan 2026
Sales & Account Development: Reach out to leads, convert cold and offline customers into active online purchasing accounts, research prospects, identify customer needs, and build long term relationships. Customer Communication & Support: Respond promptly to inquiries, coordinate with internal teams, provide ingredient pricing and availability, and keep customers informed about promotions and future opportunities. Order & Account Management: Process offline purchase orders, manage assigned accounts, and develop new business through consistent follow-up and account growth.
Talentpop, freelance
Jan 2025 to Apr 2025
Handle Customer Inquiries & Support: Assist customers via chat, email, or phone regarding product information, order status, returns, refunds, and general inquiries to ensure a seamless shopping experience. Resolve Issues & Process Requests: Address customer complaints, process refunds or exchanges, and coordinate with logistics or warehouse teams to resolve delivery issues efficiently. Upsell & Enhance Customer Experience: Recommend relevant products, provide promotional details, and ensure a personalized shopping experience to drive customer satisfaction and retention.
Concentrix, full_time
Jun 2024 to Oct 2024
Troubleshoot Technical Issues: Assist customers with diagnosing and resolving software, hardware, or network-related problems through step-by-step guidance via chat, email, or phone. Provide Product Support & Setup Assistance: Guide users through product installations, configurations, and updates while ensuring proper usage and functionality. Document & Escalate Complex Cases: Log customer interactions, identify recurring issues, and escalate unresolved problems to higher-tier support or engineering teams for further investigation.
Start Virtual , freelance
Jul 2023 to Jun 2024
Cold Calling & Lead Qualification: Contact potential clients from provided lead lists, qualify their interest in insurance products, and gather essential information to determine eligibility. Schedule Appointments: Coordinate and set up appointments between prospective clients and insurance agents, ensuring a smooth and efficient booking process. Follow Up & Confirm Appointments: Send reminders, reschedule as needed, and follow up with leads to maximizing conversion rates and maintain customer engagement.
Nationwide Therapy Group, full_time
Sep 2022 to Present
Full-Cycle Talent Acquisition: Manage the entire recruitment process, from sourcing and screening candidates to conduct interviews, negotiating offers, and onboarding new hires. Candidate & Client Relationship Management: Build strong relationships with healthcare professionals and employers, ensuring a seamless hiring experience and alignment with staffing needs. Compliance & Credential Verification: Ensure all candidates meet licensing, certification, and background check requirements before placement in healthcare roles.
Work From Home Solar Network , freelance
Aug 2022 to Sep 2022
Lead Generation & Cold Calling: Contact homeowners and businesses to introduce solar energy solutions, qualify potential customers, and gauge interest in solar installations. Schedule Consultations & Appointments: Set up meetings between interested prospects and solar energy consultants, ensuring smooth scheduling and proper follow-ups. Educate & Handle Initial Objections: Provide basic information about solar benefits, incentives, and cost savings while addressing common objections to increase conversion rates.
Acquire BPO, full_time
Apr 2020 to Jun 2022
Billing & Technical Support Agent (Paid TV Provider): Resolve Billing & Account Issues: Assist customers with billing inquiries, payment processing, subscription upgrades, and disputes related to their paid TV services. Troubleshoot Service & Equipment Issues: Guide customers through resolving technical problems such as signal loss, set-top box errors, and connectivity issues. Upsell & Retain Customers: Recommend package upgrades, premium channels, and promotional offers while addressing customer concerns to enhance satisfaction and retention. Subject Matter Expert SME (Paid TV Provider): Provide Advanced Support & Coaching: Assist frontline agents with complex billing and technical issues, offering real-time solutions and guidance. Conduct Training & Knowledge Sharing: Develop and deliver training sessions, update knowledge bases, and ensure agents stay informed about new processes and product updates. Analyze Trends & Improve Processes: Monitor customer interactions, identify recurring issues, and provide insights to improve service efficiency and agent performance.
Concentrix , full_time
Aug 2013 to Feb 2020
Customer Service Representative (Vehicle Manufacturer): Handle Customer Inquiries & Support: Assist customers with inquiries about vehicle features, warranty coverage, service appointments, and dealership locations via phone, email, or chat. Process Complaints & Escalations: Address customer concerns regarding vehicle performance, recalls, and service delays while escalating complex issues to the appropriate departments. Coordinate with Dealerships & Service Centers: Facilitate communication between customers and authorized dealerships or service centers to ensure timely assistance and resolution of concerns. Quality Analyst (Vehicle Manufacturer): Monitor & Evaluate Customer Interactions: Review calls, and emails to ensure compliance with company policies, accuracy, and excellent customer service. Provide Feedback & Coaching: Conduct quality assessments and provide constructive feedback to agents, helping them improve performance and customer satisfaction. Identify Trends & Recommend Improvements: Analyze customer feedback and agent performance data to identify areas for process enhancements, training needs, and service improvements.
Expert Global Solutions (EGS), full_time
May 2013 to Jun 2013
Handle Sales Inquiries & Recommend Plans: Assist customers in selecting the best mobile, internet, or bundled services based on their needs and usage. Process Orders & Account Activations: Guide customers through the purchase process, verify information, and ensure smooth activation of new services or upgrades. Upsell & Promote Add-ons: Suggest additional features, data plans, or device upgrades to maximize customer value and enhance their telecom experience.