Customer Service l Appoinment Setting l Email and Chat Support
Quezon
Hi, I'm Ronald. I bring 10+ years of customer service experience supporting global clients in e-commerce, healthcare sectors. I've handled high-volume calls for Amazon, coordinated patient care at Mochi Health with zero scheduling errors, and led teams in fast-paced call centers. What sets me apart is my blend of efficiency and empathy, I don't just solve problems; I make customers feel heard and valued. I'm proficient in HubSpot, Salesforce, EMR systems, and remote work tools. If you need a reliable, organized, and customer-focused professional, I'd love to connect!
Mochi Health USA, full_time
Jan 2024 to Feb 2026
- Connecting patients and clinical providers through appointment setting via Calendly and Google Meet. - Onboarding new patients, answering inquiries about the program and basic medication information. - Processing payments for orders, billing inquiries. - Processing medication orders.