11 years overall working experience from Shared Sevices company.
Laguna
I've been working at Accenture for over 10 years as Business Process Delivery Analyst. During my time at Accenture , I was involved in supporting the AR process by managing customer deductions and ensuring timely resolution of outstanding balances. The process usually starts with reviewing aging reports and identifying overdue or deducted invoices. we focus on analyzing customer deductions or claims that impact the outstanding balance. then we retrieve supporting documents from customer portals, emails, or shared folders. Once documents are complete, I perform validation to ensure that the deductions are valid and aligned with the agreement or contract terms. If the deduction is valid, we process and approve it accordingly. If not, we initiate dispute recovery, which involves coordinating with customers and internal stakeholders such as sales or account managers to challenge or reject invalid claims. Throughout the process, I make sure to document all actions in the system, maintain accurate records, and follow SLAs for turnaround time. To summarize: At Accenture, I supported the OTC process by handling customer deductions. I reviewed aging reports, validated supporting documents, and determined whether deductions were valid. For invalid claims, I coordinated with customers and internal teams to recover payments.
TYPER TECHNOLOGY, full_time
Aug 2025 to Jan 2026
Processed client billings and generated invoices according to contract specifications. • Resolved billing issues using JIRA and internal systems. • Entered project information into the Professional Services Automation (PSA) tool. • Set up budgets and billing schedules based on the contractual requirements. • Processing billing adjustments and ensured accuracy of financial records. • Provided maintenance renewal quotes based on invoicing system data. • Managed multiple billing tass in a fast-paced enviroment to increase effiency.
Accenture, full_time
Aug 2014 to Aug 2025
Managed customer deductions and dispute as part of the Order-to-Cash (O2C) process. • Researched, reviewed, and resolved and documented customer deductions. • Coordinated with customers and via calls, emails, portals • Responsible for investigations of deductions issues • Followed escalation procedures when necessary. • Track and monitor the allocated deductions per day to ensure proper timely resolution. • Reviewed approval and rejection requested related to the deductions. • Preparing daily and weekly operations reports. • Responded to queries from Collectors and Account Coordinators to resolve the issues. • Assisted in retrieving proof of delivery documentations. • Provided adHoc task and summaries.