E-commerce Ops | Marketplace Ops | Supply Chain
Metro Manila
I'm an Amazon & eCommerce Virtual Assistant with experience supporting online brands through product research, inventory management, marketplace operations, and catalog optimization. My background includes over 18 years in retail operations, merchandising, supply chain, and inventory management, giving me a strong understanding of product movement, stock planning, and customer-focused operations. I currently assist an eCommerce brand with marketplace management, inventory monitoring, product listing updates, reporting, and operational support across multiple online sales channels. My areas of expertise include: • Amazon Product Research (Online Arbitrage) • Inventory Management & Forecasting • Product Listing Optimization • Keyword Research • Marketplace Operations • Google Sheets & Excel Reporting • Amazon Seller Central • Helium 10 • Keepa • SellerAmp SAS I'm always learning and continuously improving my skills to help eCommerce businesses operate more efficiently and grow sustainably.
Sunflake, part_time
Jun 2026 to Present
I support the day-to-day operations of a European e-commerce business by managing multi-channel marketplace activities, improving operational workflows, and maintaining business performance across multiple sales channels. My role combines marketplace operations, process improvement, business reporting, and marketplace expansion initiatives. Key Responsibilities & Achievements ► Manage daily operations across Bol.com, TikTok Shop, Webshop, ANWB, Obelink, and Omnidock, ensuring accurate product data, catalog integrity, and operational consistency. ►Designed and developed 9 Standard Operating Procedures (SOPs) by transforming Loom-based training into standardized, brand-aligned documentation while improving existing workflows through research and marketplace best practices. ►Monitor daily revenue, product performance, customer returns, and customer reviews to support business performance analysis and operational decision-making. ► Conduct Bol.com product research to identify product opportunities and support marketplace growth initiatives. ► Perform Amazon keyword research to prepare SEO-optimized product listings for the company's upcoming Amazon marketplace launch. ► Verify product listings across multiple sales channels to ensure products are published correctly and marketplace data remains accurate. ► Upload and manage marketplace flat files for product updates and operational maintenance. ► Prepare monthly Profit & Loss reports for multiple sales channels, including ANWB, Omnidock, Bol.com, Obelink, and Sunflake, to support business performance monitoring. ► Collaborate directly with the business owner to improve operational processes, standardize documentation, and support marketplace expansion initiatives.
Comma Supply LLC, full_time
Jan 2026 to Mar 2026
►Conducted online arbitrage product research for Amazon FBM by sourcing profitable products from U.S.-based retail and e-commerce marketplaces. ► Identified and delivered 3–5 qualified product leads per day by analyzing demand, Buy Box history, seller competition, pricing stability, and estimated profit margins using SellerAmp SAS, Keepa, and Google Sheets. ► Calculated product profitability by evaluating Amazon fees, shipping costs, handling requirements, and estimated net margins to support informed sourcing decisions. ► Verified product eligibility, brand restrictions, and marketplace compliance to minimize sourcing risks and maintain quality recommendations. ► Maintained organized sourcing reports and product research trackers to support efficient lead management and purchasing decisions.
ASSA ABLOY Philippines Inc., full_time
Aug 2023 to Jul 2024
Key Achievements ★ Achieved 98% on-time distributor order delivery through accurate forecasting and supplier coordination. ★ Reduced transportation costs by 15% by optimizing delivery routes and strengthening vendor partnerships. ★ Ensured 100% accuracy in weekly collections and monthly sales reports for financial closing and management review. Responsibilities & Impact ► Processed distributor purchase orders and ensured uninterrupted product availability across multiple regions. ► Applied data-driven inventory forecasting to reduce stockouts by 20% and enhance warehouse performance. ► Collaborated with 5 logistics providers to boost delivery reliability and lead-time compliance. ► Oversaw billing, settlements, and documentation with 100% accuracy and compliance with company policies. ► Worked closely with operations, finance, and sales teams to align business goals and supply chain execution.
ASSA ABLOY Philippines Inc., full_time
Mar 2022 to Jul 2023
Key Achievements ★ Enhanced order fulfillment efficiency across franchise stores through proactive inventory control and stock replenishment. ★ Improved customer satisfaction by 15% through effective after-sales support, including refunds, complaints, and installation scheduling. ★ Ensured 100% accuracy in weekly collections and monthly sales reports for financial closing and management review. Responsibilities & Impact ► Managed order fulfillment and inventory for franchise stores, ensuring product availability and timely restocking. ► Handled online store operations, including customer inquiries, payment processing, and order tracking. ► Delivered after-sales service by addressing customer complaints, refunds, and installation coordination. ► Collaborated with the marketing team for promotional events and managed related logistics or transport needs. ► Oversaw weekly billing and collection activities to support month-end financial closing. ► Prepared monthly sales and inventory performance reports to support business reviews and planning.
Quorum International Inc., full_time
Apr 2019 to Mar 2022
★ Achieved on-time order fulfillment lead time, ensuring smooth supply flow across all franchise stores. ★ Successfully resolved delivery discrepancies, improving coordination between warehouse and retail branches. ★ Strengthened vendor coordination to support new product rollouts and replenishment accuracy. ★ Assisted in the successful opening of multiple franchise stores, supporting product setup, inventory alignment, and visual readiness. Responsibilities & Impact ► Monitored and tracked purchase orders and deliveries, ensuring adherence to fulfillment timelines. ► Investigated and resolved delivery variances by collaborating with warehouse, logistics, and store teams. ► Conducted regular store audits covering inventory accuracy, display compliance, and backroom organization. ► Assisted in the launch of 10+ new product lines, coordinating with vendors and franchisees for timely distribution. ► Prepared inventory and replenishment reports to guide stock allocation and purchasing decisions. ► Supported marketing and merchandising initiatives, aligning store execution with brand standards.
Nauts and Vectors Company Inc, full_time
Feb 2019 to May 2019
Key Achievements ★ Successfully streamlined inventory processes, reducing stock discrepancies by 10% in a short duration. ★ Optimized staff deployment and scheduling, leading to a 15% increase in operational efficiency during peak hours. ★ Improved visual merchandising standards across all assigned areas, enhancing customer shopping experience and product visibility. Responsibilities & Impact ► Directed and monitored all daily retail operations, ensuring adherence to company policies and procedures. ► Managed inventory control, including regular cycle counts, transfers, and receiving, to maintain optimal stock levels. ► Supervised and mentored a team of retail associates, focusing on compliance, performance metrics, and professional development. ► Collaborated with management to implement operational best practices that directly impacted store performance and compliance. ► Conducted regular audits of store conditions, safety protocols, and operational compliance to maintain high standards.
Landmark Group, full_time
Oct 2014 to Present
Key Achievements ★ Drove 15% annual sales growth through effective leadership and team motivation. ★ Reduced stock shrinkage by 12% while maintaining 100% audit compliance. ★ Increased store traffic by 25% during peak seasons through creative merchandising initiatives. Responsibilities & Impact ► Oversaw daily store operations, including scheduling, merchandising, and inventory management. ► Led a team of 18 sales associates, ensuring sales targets and customer satisfaction goals were met. ► Planned and executed in-store events and campaigns that boosted brand visibility. ► Collaborated with branch and area managers on sales reporting and operational improvements. ► Conducted coaching sessions and training to enhance staff performance and service delivery.
Quorum International Inc., full_time
Jul 2008 to Oct 2014
Key Achievements ★ Consistently achieved and exceeded monthly sales quotas, demonstrating strong product knowledge and customer engagement skills. ★ Recognized as Employee of the Month for exceptional performance and contribution to store sales success. ★ Generated 15% annual sales growth through proactive upselling and cross-selling strategies. ★ Maintained 95%+ customer satisfaction while minimizing inventory discrepancies by 10%. ★ Supported visual merchandising and ensured 100% planogram compliance for brand consistency. Responsibilities & Impact ► Assisted an average of 20 to 30+ customers daily, delivering tailored product recommendations and solutions. ► Maintained accurate sales documentation and inventory records to support smooth operations. ► Collaborated with the merchandising team to enhance store layout and product presentation. ► Prepared sales performance reports to identify trends and opportunities. ► Trained and coached 2 to 3 junior associates on sales techniques and customer service standards. ► Enforced loss prevention and operational procedures, reducing shrinkage and ensuring compliance.