Insurance Claims Admin VA | Billing | General VA
Cebu
Hello! I’m Ma Lourdes, an experienced Virtual Assistant with strong background in insurance claims, billing, customer service, and administrative support. I have worked with insurance companies, law firms, and service-based businesses. I help clients stay organized, save time, and keep operations smooth. What I Can Help With: Insurance Claims Processing Claims Follow-up and Documentation Customer Service (Phone, Email, Chat) Calendar and Appointment Scheduling Billing and Invoicing Accounts Receivable / Collections Data Entry and Reports CRM Updates Social Media Support Research and Admin Tasks Why Hire Me? Detail-oriented Reliable and professional Strong communication skills Fast learner Can work with less supervision Years of real office and remote experience If you need someone dependable who can support your business and make work easier, I’m ready to help.
ReNew, full_time
Mar 2025 to Apr 2026
Managed invoicing, payment processing, and collections Monitored overdue accounts and conducted client follow-ups Maintained accurate financial records and resolved billing discrepancies Social Media Management / News Letter Creation
CAL, full_time
May 2024 to May 2025
Managed full-cycle claims processing, assessed liabilities, and ensured timely settlements. Improved workflow efficiency and client satisfaction.
US Personal Injury Law Firm, full_time
Aug 2023 to May 2024
Negotiated claim settlements on behalf of clients Evaluated case details and supporting evidence Collaborated with legal teams to facilitate case resolution
Quality Repairs & Sucre Realty, part_time
Jun 2020 to Jan 2025
Scheduled repairs, managed inventory, and supported marketing and administrative operations. Inbound and Outbound Calls Warranty Claims Technician Dispatch
QBE Insurance, full_time
Jun 2017 to Aug 2023
Managed property and motor insurance claims Ensured compliance with documentation and regulatory requirements Delivered customer support and handled client inquiries