Operations AI Transformation Professional 30+ years experience
Cavite, Imus, Philippines
Results-driven Shared Services, Quality Management, and AI Transformation professional with over 30 years of experience spanning Administration, Process Optimization, and Business Analytics across Saudi Arabia and the Philippines. Recently expanded expertise into Artificial Intelligence applications, specializing in AI-driven chatbots, knowledge base development, multilingual conversational agents, and digital transformation strategy. Combines deep business process optimization expertise with emerging AI technologies to enhance operational efficiency, customer engagement, and training delivery. Holds an MBA in Business Analytics and Decision Making along with specialized professional certificates in data analysis and visualization. Proven track record of executive support, operational excellence, and standard operating procedure development across major organizations including Emaar KAEC (Real Estate), Aani & Dani Chocolatiers, Aquaponica (AgriTech), TYPSA, and Bank AlJazira. Experienced in designing performance metrics, managing cross-departmental coordination, ensuring QA/QC compliance, and deploying customized AI solutions like business-specific conversational agents
Aani & Dani Chocolatier, full_time
Feb 2022 to Dec 2025
● Managed the CEO's daily calendar and reviewed the CEO inbox, delegating vendor, supplier, and service-provider proposals to relevant department heads for review and assessment. ● Supported the CEO in day-to-day evaluation of operational performance across departments, measuring results against objectives. ● Recommended strategic action plans to enhance existing processes, systems, and manpower allocation. ● Developed and modified departmental SOPs for Retail Sales, E-Commerce, B2B, Procurement, Marketing, HR, Logistics, and Warehousing. ● Conducted quality audits and performance evaluations to ensure efficiency and compliance with organizational policies. ● Designed and delivered data analysis reports that supported executive-level decision-making. ● Modified 70+ job descriptions to define KPIs, improving performance evaluation accuracy across departments. ● Initiated the revision of annual and periodic Performance Evaluation forms covering Senior Management, Supervisory, and Rank & File staff. ● Ensured the QA/QC Department adhered to best practices and industry standards.
Aquaponica (Agri Tech), full_time
Mar 2019 to Mar 2022
● Developed dashboards and data analysis reports to support business decision-making. ● Assisted in the creation and refinement of business proposals, sales plans, and distribution plans. ● Facilitated the development of operational and farm management processes. ● Conducted training sessions and developed content for Sustainable Agriculture and Post-Harvest Processing. ● Designed content for a 3-day Sustainable Agriculture Training program, improving knowledge transfer. ● Developed multilingual post-harvest crop processing materials, ensuring wider accessibility.
TYPSA (Engineering, Architecture Design Consultancy), full_time
Mar 2017 to Mar 2019
● Managed accommodation and vehicle logistics for engineers and project managers across four projects. ● Processed vendor invoices and telecommunication expenses. ● Edited and managed the corporate quarterly newsletter.