Experienced in Customer Support
Baguio, Philippines, Philippines
I have been working in Customer Service for more than 16 years.
Your Clinical Pharmacist LLC, contract
Jan 2026 to May 2026
- Customer Servicing - Data Entry - Uploading new patients information in CRM. - Conducting Medicare insurance verification. - Handling patient CPAP daily monitoring.
Armstrong Transport Group, full_time
Jun 2024 to Dec 2025
- Entering freight information in the system. - Data Entry - Customer Servicing - Monitoring incoming emails regarding freight loads. - Assigning BOL, DR, and Invoices on specific folders.
Glory Plumbing LLC, full_time
Jun 2021 to Apr 2024
- Responding to email inquiries regarding plumbing issues. - Scheduling daily work orders - Data Entry - Dispatching work orders on their prospective technician. - Dealing with brokers regarding the commercial work orders. - Sending reports to the brokers once the job is done. - Sending Invoice to the brokers. - Dealing with suppliers regarding the parts that we need for the job. - Daily monitoring of all work orders to make sure it was dispatched correctly. - Sending quotes to the brokers. - Communicating with the brokers and suppliers. - Analyzing the are coverage of each technician. - Sending daily, weekly, and monthly sales and work orders report.
PMI San Francisco and PMI East Bay (Real Estate), full_time
Sep 2020 to Apr 2021
- Handling daily emails related to maintenance issues. - Handling work orders. - Communicating with the Tenants and Homeowners regarding maintenance issues. - Communicating with different kinds of vendors related to maintenance issues. - Data Entry - Handling invoice payments. - Analyzing if the maintenance issue is tenant's responsibility. - Sending emails regarding tenant’s violations. - Interviewing new vendors who wants to be part on our vendors list. - Updating all work orders in different CRM platform. - Uploading documents in different CRM platform. - Handling inbound calls related to maintenance issues.
Doorstead Rental Properties (Real Estate), full_time
Sep 2017 to Aug 2019
- Reconcile Daily Bank Transactions - Reconcile Daily Checks - Uploading Payments in Airtable - Uploading Rent Charges in Airtable - Uploading data from Property ware to Word Docs - Doing Administrative Tasks - Data Entry - Appointment Setter - Handling maintenance issues (new and old work orders) - Communicating with suppliers/vendors via call or email - Communicating with tenants and homeowners on what needs to be done with their property. - Doing background reference check for new applicant (Tenant) - Uploading Vendors (Certificate of Insurance, Workers Compensation, and W9) - Updating database for vendors list - Managing (AppFolio, Propertyware, Rentvine )
Spotlight Properties Group LLC (Real Estate), full_time
Mar 2015 to Aug 2017
- Uploading data from Excel and Word Docs, and google docs - Data Scraping - Doing Administrative Tasks - Doing Weekly Reports - Doing Lead Research - Doing Cold Calling - Appointment Setter - Replying to text messages app (Smarter Contact and Textedly)
Engage To Sell (Car Sales), full_time
Dec 2012 to Jan 2015
- Handling customer’s inquiry about purchasing a new or pre-owned cars. - Handling customer’s inquiry about the type of service that needs to be done on their vehicle. - Handling customer’s inquiry about the car parts that they need. - Handling customer's inquiry about leasing or financing a vehicle. - Appointment Setter -Assisting customer’s on scheduling a service appointment.
SITEL PHILS., full_time
Feb 2007 to May 2012
-Handling Escalated calls -Assist customers to report their card as Lost or Stolen. -Activating a new purchase card -Attending Inbound Calls -Assist Customers with their Transaction History -Providing Customers with their Card Balance -Removing of blocks on the card