Customer Service Representative | (Chat, Email, Phone)
Davao del Sur
I am a Customer Service Representative and Virtual Assistant with experience in chat, email, and phone support in fast-paced BPO environments. I specialize in handling customer inquiries, resolving issues efficiently, and maintaining clear and professional communication. I am detail-oriented, adaptable, and quick to learn new tools and systems. What sets me apart is my calm, customer-first approach I make sure every concern is handled with accuracy, care, and efficiency while delivering a positive customer experience.
Concentrix, contract
Jun 2025 to Dec 2025
Provided customer support through inbound and outbound calls, as well as chat support. Conducted outbound follow-up calls to customers regarding service updates, promotions, and appointment reminders. Assisted customers with booking appointments and confirming schedules, especially during peak seasons. Processed orders and customer requests accurately while ensuring compliance with company policies. Assisted with account updates, inquiries, and service concerns. Ensured customer satisfaction through clear communication, active listening, prompt email responses, proactive follow-ups, and effective problem-solving.
On-the-Job Training (OJT) – WFH, internship
Jan 2025 to Mar 2025
Basic SEO (Meta titles & meta descriptions) Lead Generation (Finding companies & sending outreach) Mailchimp: Running and creating campaigns Basic WordPress tasks Social media management.
Iqor, contract
Aug 2024 to Nov 2024
Respond to customer inquiries via chat, email, and phone. Assist with orders, returns, and account issues. Resolve complaints efficiently, ensuring high satisfaction. Maintain accurate records of interactions. Follow Walmart policies and meet KPIs.
Iqor, contract
Sep 2023 to Dec 2023
Handled pure voice calls for order processing and customer inquiries. Provided support for billing, product inquiries, and service updates. Delivered professional customer service for high-volume calls.