Executive Assistant | Data Management | Reporting
Metro Manila
Hi, I’m Shiela. I have nearly 10 years of experience in data management, reporting, and client support, where my focus has always been keeping operations accurate and organized. I enjoy taking care of day-to-day administrative details and behind-the-scenes tracking so business owners can focus on their bigger goals. I’m reliable, thorough, and always ready to support your team wherever needed.
Cielo Talent Inc., full_time
Jun 2022 to May 2023
* Served as the primary point of contact for creating and managing reporting dashboards for various clients * Participated in implementation calls to gather essential project requirements, Service Level Agreements (SLAs), and performance metrics * Collaborated closely with client services and reporting teams to develop necessary reporting collaterals through detailed data and process mapping * Provided cross-functional support to other analysts, acting as a reliable backup to ensure the consistent, timely delivery of daily reports
TheNile, full_time
Sep 2015 to Nov 2021
* Monitored and supervised a team of product data specialists to ensure high productivity and quality standards * Managed strict quality assurance processes to maintain listing and data accuracy across major e-commerce platforms like Amazon and eBay * Conducted regular coaching and feedback sessions to facilitate team development and skill alignment * Collated, formatted, and standardized extensive product information from multiple external sources * Managed and verified high-volume operations data entries to prevent database errors * Investigated and resolved automated import failures to ensure uninterrupted data pipelines * Generated and updated KPI reports to support the Customer Service Manager and Country Head in daily decision-making * Maintained database accuracy by manually editing records and coordinating with business partners to resolve data discrepancies
Alorica, full_time
Sep 2013 to Present
* Managed daily data reconciliation processes to ensure zero discrepancy across critical tracking sheets * Designed and maintained performance dashboards to visualize key operations metrics * Generated site-specific KPI reports under strict deadlines while ensuring full compliance with internal standards
Alorica, full_time
May 2011 to Present
* Processed and logged high volumes of voicemail messages, capturing critical customer and patient details accurately * Updated customer and patient accounts in real-time with verified call data and status notes * Maintained daily hospital tracking reports to ensure all open cases were resolved on time * Handled incoming customer inquiries regarding products, services, and real-time order processing * Verified customer credentials and managed account records using specialized database tools * Promoted and sold various plans and services, consistently meeting monthly performance and quality targets