Executive Virtual Assistant | Project Mngmnt & Client Communication
Batangas
I am a highly organized and proactive professional with experience in executive support, business development, client relations, and operations coordination. I specialize in managing administrative tasks, coordinating meetings and schedules, handling professional correspondence, conducting research, preparing reports, and ensuring that daily business operations run smoothly. With a background in logistics, business partnerships, and client management, I have developed strong communication, problem-solving, time management, and multitasking skills. I am comfortable coordinating with different stakeholders, managing multiple priorities, following up on deliverables, and handling time-sensitive tasks with professionalism and attention to detail.
Jill L. Tolentino Customs Brokerage, full_time
Dec 2025 to Present
- 3PL Freight & Project Coordination: Managed international freight movements, contract requirements, and project coordination for industrial equipment and capital machinery. -Cross-Border Sourcing & Partner Coordination: Supported cross-border supply chain planning, partner sourcing, and coordination with logistics providers for international B2B clients. -Commercial Proposals & Quotation Management: Prepared freight proposals, transport quotations, and commercial documents, and supported client presentations for new and existing accounts. -Operational Issue Resolution: Coordinated with carriers, ports, and internal teams to address shipment delays, routing concerns, and logistics-related issues. -Trade Compliance & Regulatory Coordination: Assisted clients with import clearances, government permits, and transport-related approvals in line with applicable trade and customs requirements.
Jill L. Tolentino Customs Brokerage, full_time
Jul 2024 to Dec 2025
-Revenue & Quota Attainment: Exceeded monthly B2B logistics sales quota of ₱10 Million ($180,000 USD) through aggressive pipeline generation and high-velocity deal closing. -Key Account Retention: Acted as primary escalation point for enterprise clients, achieving an 80% account retention rate through proactive service delivery and problem resolution. SOP Standardization: Standardized operational SOPs across departments to streamline cross-functional freight workflows, accelerate service delivery, and boost customer satisfaction. -Team Leadership & Mentorship: Supervised and mentored an 8-member sales team, establishing high-velocity workflows that consistently drove performance to 110% of quarterly targets.
Bureau of Customs, contract
Oct 2023 to Jul 2024
-Trade Compliance Advisement: Served as Subject Matter Expert, providing guidance on tariff classification, compliance, trade laws, and landed-cost optimization for 660+ corporate importers monthly. -Cross-Agency Operations Liaison: Facilitated liaisons between government officials and private enterprises to resolve high- priority bottlenecks and accelerate cargo releases.