Healthcare Virtual Assistant
Davao del Sur, Davao City, Philippines
Accomplished BPO Healthcare Trainer with 3 years of experience specializing in US healthcare accounts. Proven expertise in training and supporting operations for major payors including UnitedHealthcare (UHC), Centene, and Aetna. Well-versed in Medicare, Dental, and ACA Marketplace insurance processes, medical terminology, and claims management. Dedicated to delivering high-quality virtual assistant support, workflow optimization, and exceptional client care.
VXI Global Holdings, full_time
Mar 2025 to May 2026
Here are tailored options for your Learning Specialist role at VXI Global Holdings, highlighting your role in launching the healthcare line of business (LOB) in Davao City: Option 1: Bullet Points (Best for Profile / Work History) Served as a key launch team member for VXI Davao's healthcare line of business, facilitating end-to-end training programs for new hires. Facilitated comprehensive training modules on US healthcare operations, medical terminology, HIPAA compliance, and client-specific workflows. Developed and delivered engaging training materials, driving high pass rates, fast production readiness, and strong initial operational KPIs. Conducted nesting support, floor support, and performance coaching to transition new hires seamlessly into live operations.
UnitedHealthcare, freelance
Jul 2024 to Feb 2025
Managed end-to-end onboarding operations for new hires, ensuring seamless provision of systemic accesses, software tools, and hardware equipment across UHC systems. Partnered with IT, HR, and Operations teams to track access requests, troubleshoot permissions, and eliminate day-one downtime.
Alorica, full_time
Jun 2022 to Jul 2024
I started my career as a trainer in one of the biggest Telephone Company in US which is T-Mobile and due to my good performance, I was handpicked and included as one of the performer trainers to launch UnitedHealthcare in Alorica Davao and it was a successful launch as the site was recognized to be the center for new LOB that will soon prosper due to excellent compliances and its site’s KPI.
Alorica, full_time
Jan 2022 to Jun 2022
Handled high-volume inbound calls assisting customers with account inquiries, billing issues, and general service requests. Resolved customer complaints efficiently on the first contact while maintaining high CSAT and quality assurance (QA) scores. Processed account updates, order tracking, and service modifications using CRM and account management systems. De-escalated challenging situations with empathy, active listening, and clear communication.
Alorica, full_time
Aug 2021 to Jan 2022
Delivered front-line technical support for T-Mobile mobile devices, network connectivity, billing inquiries, and account troubleshooting. Diagnosed and resolved hardware, software, and network issues efficiently while maintaining high CSAT and First Contact Resolution (FCR) scores. Guided customers step-by-step through advanced device setups, SIM activations, and network troubleshooting. Recognized for top performance metrics (KPIs), leading to professional growth and advancement opportunities.