Customer Service Associate | General Virtual Assistant
Philippines
I have 7 years of experience in customer service, and during that time I’ve learned that helping people goes beyond just answering questions or fixing issues. It’s about listening, being patient, and making sure the customer feels heard and respected. I’ve handled a wide range of situations, from simple inquiries to frustrated customers, and I always stay calm and understanding. I take pride in finding solutions and doing my best to turn a stressful situation into a positive experience. I genuinely enjoy helping people and building trust through clear and honest communication. What makes me a strong candidate is my experience, reliability, and positive attitude. I show up ready to help, I learn quickly, and I care about doing my job well. I believe these qualities, along with my passion for customer service, make me someone who would be a great addition to your team.
Filta
Feb 2024 to Jan 2026
I handled a high volume of customer interactions through calls and email while supporting daily administrative tasks. I played a key role in improving service quality by increasing First Call Resolution by 67% and consistently maintaining a 95% Customer Satisfaction (CSAT) score. I also helped streamline operations by increasing same-day order processing by 50% compared to previous months. In addition to customer support, I provided reliable admin support and accurate data entry to ensure smooth day-to-day operations.
Infinit-O
Apr 2023 to Feb 2024
As a Customer Service / Sales Support representative at INFINIT-O, I handled 50+ inbound and outbound calls daily while providing excellent customer support and sales assistance. I consistently maintained the lowest Average Handling Time (AHT) on the team without sacrificing service quality. Through effective communication and relationship-building, I helped boost sales by 35% and was recognized as a top-performing sales agent for my results and reliability.