Supply Chain Logistics Professional / SAP / Freshdesk / Invoicing
Metro Manila
• System Testing & Process Improvement: Frequently selected to test and evaluate new applications and system enhancements, identify system and process gaps, and provide user feedback and recommendations to improve workflow and operational efficiency. • Training & Mentoring: Regularly trained and supported new hires on systems, processes, procedures, and daily operational responsibilities, ensuring consistent execution and effective knowledge transfer in the team. • KPI & Performance Management: Analyzed business partner performance data and operational KPIs and led performance discussions to identify trends, operational gaps, and improvement opportunities. • 3PL & Logistics Coordination: Worked directly with 3PL providers and internal logistics to coordinate finished-goods delivery from warehouse to customers and resolve delivery and fulfillment issues. • Cross-functional Leadership: Coordinated with Production, Warehouse, Logistics, 3PL providers, Sales, Finance, Operations, customers, and business partners to resolve operational issues and maintain fulfillment requirements. • Data & Reporting: Used Power BI and Advanced Excel to consolidate operational data, monitor performance, identify trends, and provide information to support management decision-making. • Operational Accuracy: Improved order and operational accuracy through data validation, reconciliation, discrepancy identification, and coordination of corrective actions.
Concepcion Carrier Airconditioning Company, full_time
Jun 2023 to Jun 2026
• Managed nationwide finished-goods order processing and distribution coordination for major e-commerce, retail, distribution, and intercompany partners, including Shopee, Lazada, Abenson, Robinsons, Anson's, Western, Cortex, and Mindanao operations. • Managed the fulfillment process from the point finished goods were available in the warehouse through delivery coordination with customers and distribution partners. • Coordinated directly with third-party logistics (3PL) providers for the delivery of finished goods from warehouse to customers and distribution partners. • Worked closely with warehouse, logistics, 3PL, production, sales, finance, and customer teams to support timely fulfillment and delivery requirements nationwide. • Monitored order and delivery status and coordinated with internal teams and 3PL partners to address delivery delays, order discrepancies, and fulfillment issues. • Processed and monitored customer orders through SAP, ensuring accurate order creation, inventory availability, documentation, and compliance with the required 24-hour processing SLA. • Monitored finished-goods inventory availability against customer orders and coordinated requirements with relevant teams to support accurate allocation and timely fulfillment. • Supported distribution planning by reviewing order volumes, historical sales, inventory information, and forecasts to identify demand trends and support monthly planning and revenue projections. • Processed nationwide business-to-business service sales orders, covering preventive maintenance, repair services, and supply of service parts. • Coordinated B2B service orders with internal operational teams to ensure accurate processing, documentation, billing, and fulfillment of customer requirements. • Monitored order progress and investigated discrepancies that could affect fulfillment, delivery, billing, or customer commitments, coordinating corrective actions with responsible teams. • Validated master data and transactional information to improve order and inventory accuracy and reduce operational discrepancies. • Processed and validated billing statements and sales invoices and performed invoice reconciliation and data validation to support accurate billing and revenue reporting. • Coordinated with Finance, Sales, Operations, Warehouse, Logistics, and other stakeholders to investigate and resolve billing, order, documentation, and fulfillment issues. • Developed and enhanced operational reports using Power BI and Advanced Excel to provide visibility into order activity, inventory information, operational performance, and business trends. • Used operational data and reporting to identify recurring issues, support performance discussions, and recommend opportunities for workflow and process improvement. • Regularly handpicked as a system tester and user representative for new applications and system enhancements; studied new functionality, tested workflows, identified issues, and provided structured user feedback. • Recommended improvements to system functionality and operational workflows based on actual user experience to improve process efficiency and system usability. • Served as a system and process trainer for new hires, providing training on SAP, applications, order management procedures, workflows, documentation requirements, and daily operational tasks. • Supported team capability and knowledge transfer by explaining processes, troubleshooting common system issues, and mentoring new team members during onboarding.