Operations Support Assistant
Bukidnon
I am an Operations and Client Support specialist dedicated to making businesses run better. From the fast-paced world of dispatch to the strategic side of inside sales and business support, I’ve built a career around one core goal: operational excellence. I specialize in: 📍 Operations Coordination & Dispatch 🤝 Client Care & Relationship Management 📈 Business Support Let’s connect if you’re looking for someone who can manage the details without losing sight of the big picture.
CPT Network Solutions, full_time
Oct 2025 to Mar 2026
-Project Operations: Support the execution of large-scale technology projects for national accounts, ensuring technician coverage across geographically dispersed site locations. -Vendor Negotiation & Procurement: Conduct outbound negotiations with field technicians to secure competitive labor rates, manage service assignments, and confirm project requirements. -Workflow Coordination: Monitor and process inbound/outbound service calls and high-volume email traffic to facilitate real-time updates between field personnel and client IT groups. -Logistics & Scheduling: Coordinate the assignment of technicians for break-fix repairs and implementations, focusing on maximizing efficiency and reducing site downtime. -Data Management: Maintain accurate documentation of field activities, technician check-ins, and service confirmations to ensure high levels of operational transparency.
CPT Network Solutions, full_time
Apr 2024 to Oct 2025
-Service Dispatching: Coordinate the daily dispatch of field technicians to site locations, ensuring service requests are met according to client SLAs and technical requirements. -National Project Support: Actively participate in team-based nationwide projects, supporting large-scale tech implementations for major retail footprints (e.g., Sephora and Ulta). -Technician Procurement & Negotiation: Conduct outbound calls to source technicians, negotiate labor rates to maintain project budgets, and finalize assignments. -Emergency & Rapid Response: Manage high-priority, same-day, and emergency dispatches, quickly pivoting to find solutions for urgent hardware or network failures. -Communication & Support: Serve as a central point of contact for technician check-ins, confirmation calls, and extensive email correspondence to keep all stakeholders updated on site status.
Mira Staffing, full_time
Aug 2023 to Mar 2024
-Customer Experience Management: Facilitate the end-to-end client journey, providing honest guidance and personalized service to homeowners and commercial property managers. -Strategic Scheduling: Manage a complex, 7-day-a-week inspection calendar, optimizing routes for inspectors to ensure same-day reporting and rapid turnaround times. -Operational Coordination: Serve as the liaison between clients, real estate agents, and field inspectors to ensure all inspection requirements are met with 100% accountability and professionalism. -Inbound & Outbound Communication: Handle high-volume inquiries via phone and email, providing detailed information on inspection services (Mold, Radon, HVAC, etc.) and resolving scheduling conflicts. -Process Oversight: Maintain rigorous standards for data integrity and reporting, ensuring every client receives clear, thorough, and timely results to support their property health decisions.
Nubrakes, full_time
Dec 2022 to Jul 2023
-Initiate and maintain proactive communication with potential and existing customers. -Respond to inquiries, provide information on brake repair services, and address customer concerns.. -Assist customers in scheduling brake repair services, providing accurate information and guidance.
NuBrakes, full_time
Oct 2022 to Dec 2022
-Handle inbound customer inquiries via phone and live chat with professionalism and empathy. -Address customer concerns, troubleshoot problems, and provide effective solutions. -Collaborate with the technical team to ensure timely and satisfactory issue resolution. -Keep customers informed about the status of their service requests. -Work closely with the sales and technical teams to ensure a cohesive customer experience.
Lendistry, full_time
Oct 2020 to Sep 2022
-Review and analyze grant applications, ensuring completeness and accuracy of supporting documentation. -Assess the financial health, creditworthiness, and eligibility of businesses applying for grants. -Ensure compliance with company policies, regulatory guidelines, and industry standards. -Stay informed about changes in grant regulations and adjust underwriting processes accordingly. -Collaborate with applicants to gather additional information and clarify details. -Provide clear and concise communication to internal teams and applicants regarding underwriting decisions.