Ecommerce Operations Specialist | eBay | Order Fulfillment | Shopify
Bohol
Hi, I’m Mary Ann, an eCommerce Operations and Virtual Assistant with 7+ years of hands-on experience supporting online store operations and 8+ years of administrative experience in a Philippine government office. I specialize in the behind-the-scenes work that keeps eCommerce businesses organized, efficient, and running smoothly. In my previous eBay operations role, I managed approximately 40–50 orders per day, handled order processing and fulfillment coordination, maintained spreadsheets and operational records, tracked shipments, processed refunds, and helped ensure accurate and timely customer order management. My strengths include: • eBay & Shopify operations and order fulfillment • Inventory and spreadsheet management • Administrative support and documentation • Process improvement and workflow organization • Customer support coordination • Data entry, reporting, and attention to detail I’m highly organized, dependable, and proactive. I enjoy creating systems that reduce errors, improve efficiency, and make daily operations easier for business owners. Because of my background in both government administration and eCommerce, I’m comfortable following structured procedures while also adapting quickly to fast-paced online business environments. What sets me apart is my operations mindset. I don’t just complete tasks—I look for ways to make processes smoother, more consistent, and easier to manage. I take ownership of my work, communicate clearly, and can work independently with minimal supervision. I’m interested in opportunities involving eCommerce operations, virtual assistance, order management, customer support, administrative support, inventory coordination, and backend business operations. If you’re looking for a reliable virtual assistant who can help keep your business organized and your operations running efficiently, I’d love to work with you.
Freelancer, freelance
Feb 2025 to Present
Reduced ecommerce sellers' account suspensions, late shipment defects, and INR claims by designing and implementing structured risk-management systems and governance SOPs for fulfillment operations. • Develop operational procedures (SOPs) to improve ecommerce fulfillment processes. • Analyze fulfillment workflows to identify operational risks and reduce preventable errors. • Help ecommerce sellers improve order accuracy, shipment performance, and customer experience. • Create operational documentation covering fulfillment, inventory control, returns, and seller performance. • Monitor fulfillment metrics to support continuous process improvement.
Freelancer, freelance
Feb 2025 to Present
Reduced ecommerce sellers' account suspensions, late shipment defects, and INR claims by designing and implementing structured risk-management systems and governance SOPs for fulfillment operations. • Develop operational procedures (SOPs) to improve ecommerce fulfillment processes. • Analyze fulfillment workflows to identify operational risks and reduce preventable errors. • Help ecommerce sellers improve order accuracy, shipment performance, and customer experience. • Create operational documentation covering fulfillment, inventory control, returns, and seller performance. • Monitor fulfillment metrics to support continuous process improvement.
UAB Fidem, full_time
Oct 2018 to Dec 2024
Supported daily ecommerce operations for an eBay business by managing order fulfillment, product listings, customer support, inventory coordination, and supplier communication while ensuring accurate and timely order processing. Key Responsibilities • Managed daily order fulfillment by verifying customer information, processing orders, and ensuring accurate shipping details before dispatch. • Reviewed customer addresses and order information to minimize shipping delays, returned packages, and delivery errors. • Monitored shipment tracking, investigated delivery exceptions, and coordinated refunds or replacement shipments when necessary. • Created and optimized product listings using AutoDS, Dropshiplister, DSTitan, and manual listing methods. • Audited product lines to ensure no Verified Rights Owner (VeRO) program violations, protecting the store from sudden suspensions. • Handled high-tier customer resolution, case disputes, and returns management, successfully protecting brand reputation and seller status metrics. • Handled Item Not Received (INR) claims, return requests, and payment disputes to keep the account in "Above Standard" or "Top Rated Seller" status • Coordinated with suppliers to confirm inventory availability and place advance orders during peak selling seasons. • Collaborated with warehouse personnel to support timely picking, packing, and order dispatch. • Tracked sales, fulfillment, and operational data using Microsoft Excel and Google Sheets to support reporting and decision-making. • Executed on-page eBay SEO optimization by rewriting product titles, descriptions, and bullet points to maximize organic search visibility and click-through rates. • Maintained compliance with eBay marketplace policies and worked with eBay Support to resolve account-related issues, contributing to Top Rated Seller performance.
UAB Fidem, full_time
Oct 2018 to Dec 2024
Supported daily ecommerce operations for an eBay business by managing order fulfillment, product listings, customer support, inventory coordination, and supplier communication while ensuring accurate and timely order processing. Key Responsibilities • Managed daily order fulfillment by verifying customer information, processing orders, and ensuring accurate shipping details before dispatch. • Reviewed customer addresses and order information to minimize shipping delays, returned packages, and delivery errors. • Monitored shipment tracking, investigated delivery exceptions, and coordinated refunds or replacement shipments when necessary. • Created and optimized product listings using AutoDS, Dropshiplister, DSTitan, and manual listing methods. • Audited product lines to ensure no Verified Rights Owner (VeRO) program violations, protecting the store from sudden suspensions. • Handled high-tier customer resolution, case disputes, and returns management, successfully protecting brand reputation and seller status metrics. • Handled Item Not Received (INR) claims, return requests, and payment disputes to keep the account in "Above Standard" or "Top Rated Seller" status • Coordinated with suppliers to confirm inventory availability and place advance orders during peak selling seasons. • Collaborated with warehouse personnel to support timely picking, packing, and order dispatch. • Tracked sales, fulfillment, and operational data using Microsoft Excel and Google Sheets to support reporting and decision-making. • Executed on-page eBay SEO optimization by rewriting product titles, descriptions, and bullet points to maximize organic search visibility and click-through rates. • Maintained compliance with eBay marketplace policies and worked with eBay Support to resolve account-related issues, contributing to Top Rated Seller performance.
Philippine Government Office, contract
Aug 2010 to Dec 2018
Provided administrative and operational support by managing records, coordinating schedules, maintaining databases, and preparing reports to ensure efficient office operations. Key Responsibilities • Entered, verified, and maintained accurate records in office databases and information systems. • Managed email correspondence and responded to administrative inquiries in a timely manner. • Scheduled appointments, coordinated meetings, and maintained executive calendars. • Prepared, organized, reviewed, and maintained office files and official documents. • Maintained and updated real property database records to ensure data accuracy and completeness. • Prepared monthly administrative and operational reports using Microsoft Excel and Microsoft Word.
Philippine Government Office, contract
Aug 2010 to Dec 2018
Provided administrative and operational support by managing records, coordinating schedules, maintaining databases, and preparing reports to ensure efficient office operations. Key Responsibilities • Entered, verified, and maintained accurate records in office databases and information systems. • Managed email correspondence and responded to administrative inquiries in a timely manner. • Scheduled appointments, coordinated meetings, and maintained executive calendars. • Prepared, organized, reviewed, and maintained office files and official documents. • Maintained and updated real property database records to ensure data accuracy and completeness. • Prepared monthly administrative and operational reports using Microsoft Excel and Microsoft Word.