Patient Scheduling and Referrals Coordinator
Philippines
I bring 5 years of extensive experience in patient scheduling, referrals coordinator, patient coordination, prior authorization for meds, assist w/ rx refills, email and fax management, phone support and general admin support. I am passionate about doing the work in the background so that providers can focus on what they do best - giving the best care for their patients.
Florida Neurology, P.A., contract
Dec 2023 to Dec 2025
• Managed patient appointment scheduling efficiently, optimizing provider calendar schedules. • Delivered exceptional support for inbound calls, offering personable and effective assistance to patients. • Demonstrated efficiency as a new patient referrals and scheduling coordinator. • Maintained a high level of administrative, clinical, and operational support within a fast-paced medical environment. • Demonstrated strong organizational skills in handling multiple tasks and inquiries simultaneously. • Upheld strict confidentiality and professionalism in all patient interactions and communications. • Provided administrative support to healthcare professionals, including document preparation and management. • Conducted insurance verification and pre authorization processes for patient treatments. • Implemented patient follow-up procedures to ensure quality care and service satisfaction. • Handled confidential patient records and data entry with strict adherence to HIPAA regulations.
Holistic Medical, contract
Feb 2022 to Aug 2023
• Phones - Overall patient service assistance. Help patient's getting scheduled for their dedicated care providers and assist their queries and concerns. Assists both patient and doctor office communications. • Performed an overall administrative assistance to leverage the workloads for both the providers and on-site staff. • Process patients medical records requests and maintain records security and privacy by making sure thar HIPAA protocols are being followed at all times. • Took part on stratigizing and planning for ways on how to keep providers' schedule full on a daily basis. • Manage providers' schedule overall. • Process prescription refills and medication authorizations. • Assist with billing and ensure all encounters are billed correctly
BMCOFNY, full_time
Sep 2019 to Nov 2021
• Phones - provided exceptional level of customer service through inbound and outbound calls. • Medical Records - processed medical records requests from patients, medical practice clinics, and law firms, and made sure all requests adhered to HIPAA standards. • Zocdoc - Transfer appointments booked by patients online via this platform to the practice's appointment calendar system. • Stripe - maintained updated record of credit card information for patients to ensure successful payment processes. • Formstack - as needed, updated patient's chart by uploading completed and signed formstacks of patients. • MD Land - booked appointments for healthcare providers and ensured patient's correct contact details and availability of the slot. • NexHealth - managed accuracy of the appointment requests booked by patients online. • Klara - responded to patient's questions via Klara and fulfilled requests promptly, encrypted and secure.
Van Law Firm, contract
Feb 2019 to Sep 2019
• Handled tasks for law firm consisting of opening a case, drafting Letter of Representation using Filevine, establishing contact to defendant's party, ensure deadlines are met for obtaining necessary documents, properly delegate/assign task to the person/department for specific tasks. • Establish communication across different teams using Google Suite and Slack. • Redacted confidential information from all legal documents on case by case basis. • Assisted the litigation team with trial preparation by conducting research and drafting court documents. • Gathered and organized documentation for legal briefs, responses to opposing counsel, motions and trial evidence. • Oversaw the appointments, hearing and depositions schedules. • Collected data to prepare and draft settlement packages for clients. • Directed incoming calls to appropriate staff members.