Workflow Automation & AI Integration Specialist
Pampanga, Mabalacat, Philippines
I’m an Automation Specialist with 7+ years of experience working with SaaS, e-commerce, and business systems, with a strong focus on workflow automation and process improvement. I build and maintain automations that reduce repetitive work, improve data flow, and help teams operate more efficiently. My experience includes n8n, Make.com, Zapier, Jotform, Airtable, Google Sheets, and AI integrations. I can help with the full automation process — from understanding the current workflow and identifying what can be automated, to building, testing, troubleshooting, documenting, and improving the system. I’m particularly comfortable working with webhooks, APIs, data mapping, conditional workflows, form submissions, notifications, CRM processes, and AI-powered workflows. My approach is practical: understand the business process first, then choose the right tools to build a reliable solution rather than forcing everything into one platform.
Jotform (Remote), freelance
Nov 2021 to Jul 2026
Resolved 200–300+ tickets daily involving forms, workflows, integrations, and automation. Diagnosed complex SaaS issues involving APIs, webhooks, and third-party integrations. Helped customers implement automation workflows using Zapier and Power Automate. Earned Top Agent recognition for consecutive months with a 98%+ CSAT score.
NEXT Music, freelance
May 2021 to Sep 2021
Guided creators through account setup and streaming configuration, troubleshooting technical issues to ensure smooth onboarding.
VXI Philippines, full_time
Sep 2019 to Dec 2020
Resolved billing and account issues for a major U.S. telecom provider, consistently exceeding CSAT and resolution-time KPIs.
Sutherland, full_time
Sep 2017 to May 2019
Handled high-volume customer support across phone, chat, and email for order, delivery, and account issues.