Customer Support & Data Entry Specialist
Metro Manila
I have a background in customer support, with experience assisting customers across telecommunications and retail accounts. My responsibilities have included handling inquiries, resolving billing and account-related concerns, providing product information, processing requests, and following up on delivery issues. Alongside customer service, I bring experience in data handling, documentation, and maintaining accurate records. I focus on clear communication, attention to detail, and providing reliable assistance while ensuring customer concerns are handled properly. I'm comfortable working with established procedures and adapting to different systems and workflows to support daily business operations.
KMC MAG SOLUTIONS , full_time
Feb 2025 to Present
Managed customer inquiries across Facebook, WhatsApp, and X, providing timely responses and resolving concerns while monitoring customer feedback and escalating issues when necessary. Helped maintain 95% customer satisfaction and reduce average response time by 20%.
Teleperformance , full_time
Oct 2024 to Jan 2025
Assisted customers and prospective buyers by providing product information, pricing details, and sales support. Handled customer objections and inquiries while supporting conversion efforts, contributing to a 10% increase in conversions and a 12% improvement in prospect conversion.
Alorica Teleservices, Inc, full_time
Feb 2021 to Jun 2024
Handled customer concerns involving billing, deliveries, and purchases through customer support channels. Maintained customer satisfaction above 95%, met chat performance targets, and escalated complex issues to help ensure timely resolution.
Highly Exclusive, Inc, full_time
Jan 2019 to Oct 2020
Managed inventory coordination, stock monitoring, order processing, and shipment tracking to support accurate stock availability and smooth daily operations. Coordinated replenishment and delivery schedules, helping reduce stockouts by 20%, maintain 100% on-time delivery performance, and improve scheduling efficiency by 10%.
Kang-Fa Marketing, full_time
Jan 2010 to Dec 2018
Handled lighting fixture sales and daily operations, including inventory monitoring, delivery coordination, and sales performance tracking. Reviewed sales charts and customer feedback to monitor performance and support sales decisions. Consistently achieved 120% of monthly sales targets while contributing to a 15% improvement in customer retention.