E-commerce | Product Listings | Digital Marketing | CRM, Web Research
Philippines
Hi! I’m a proactive and detail-driven professional pivoting into the exciting world of Virtual Assistance. With 7 years in E-Commerce / Dropshipping Sole-Proprietor Business doing Digital Marketing, Social Media & Email Marketing for Lead Generation. A Freelance Web Designer and, Computer Technician. Then employed as a CRM Administrator for 9 years (vTiger/CoreBos) and Customer Support /Helpdesk Coordinator. I’ve built transferable skills that make me a fast learner, a reliable team player, and a calm problem-solver under pressure.
Global Technologies, full_time
Sep 2014 to Jul 2023
CRM System Management: Managing user accounts, permissions, and security settings. Ensuring data integrity and accuracy through regular audits and maintenance. Troubleshooting system issues and coordinating with IT for updates and integrations. Implementing and customizing the CRM vTiger/CoreBos system to align with business processes. User Support and Training: Providing training and support to users on how to effectively utilize the CRM vTiger/CoreBos system. Creating and maintaining user documentation, training materials, and FAQs. Developing reports and dashboards to provide insights into customer behavior business performance. Data Management: Ensuring data quality and accuracy through data validation rules and cleansing processes. Establishing and enforcing data entry standards. Conducting regular data audits to identify and resolve inconsistencies. Collaboration and Communication: Collaborating with managers from various departments (sales, marketing, etc.) to gather requirements and implement new features. Communicating with IT and other teams to ensure seamless integration and system functionality. Staying up-to-date with CRM vTiger/CoreBos best practices and emerging technologies.
Arriola Enterprises, full_time
Jan 2007 to Jul 2014
Manage B2B client accounts and represent companies in selling a range of computer hardware, software and other ICT goods and services to industrial, business, professional and other organizations. Social Media Marketing – content creation, uploading blogs, proofreading, and formatting, posting schedules, and engagement that builds brands. E-commerce – managing online stores, processing, updating product listings, Email Marketing (Mailchimp) Ad Campaign, catalog setup & optimization ” by IMVI-Cisco Dennis Arriola 0915-124-6138 nedu_99@yahoo.com Lipa City, Batangas Dennis Arriola REFERENCES Available upon request Customer Service – handling inquiries via call, email or chat and keeping customers happy. Customer Support – installation of equipment and other provision of services. Order Fulfilment - quoting, purchase order, delivery, tracking orders, Product Return Handling Accounting/Bookkeeping -Preparing sales reports, and maintaining and submitting records of business expenses incurred Award received “Breakthrough Partner of the Year 2013” by IMVI-Cisco
Infinity Investment and Development Co - Al Sadd, Doha Qatar, full_time
Apr 2006 to Apr 2007
User support technicians provide first-line technical support. Maintain and troubleshoot internet connection and networking; Install necessary programs and removed unnecessary ones; Graphics Design, Photo Editing and recommend sales promotion materials such as flyers, brochures and catalogues needed by the sales team; Develop and maintain company website, Internet marketing /Email marketing, ads portals submission, search engine optimization (SEO) All of these responsibilities contribute to sales and marketing activities aimed at achieving profitable acquisition and retention of customers.
Dar Al Ameen Industries LLC , contract
Feb 2005 to Dec 2005
Internet Researcher, Product Lister, Optimization, Product Researcher, Locate Suppliers, request quotations Local Market Research - analysis, cost and return, supply and demand, target market for Feasibility Study Budget Management - Production cost report, Projected income statement