Customer Support Specialist | BPO Agent | Chat, Email & Phone Support
Philippines
I am an innovative and ambitious professional who is always eager to learn and grow. I bring strong experience in management and client servicing, along with excellent communication and teamwork skills. As a self-motivated and resourceful individual, I pride myself on being diligent, organized, and results-driven. I have strong analytical, problem-solving, and decision-making abilities, allowing me to handle challenges effectively while maintaining high-quality service and positive client relationships.
Legacy Personnel, full_time
Jan 2019 to Oct 2023
Virtual Assistant (recruiter and Team leader) Legacy personnel Recruiter for medical staff and doctors for state prison Handled team to process application of clients Worked on documentation and completion of applicants to be submitted in private hospitals and state prisons in California and Arizona.
BOS, full_time
Jan 2019 to Dec 2023
Cold caller as an appointment setter for utilities company Real Estate cold caller
Sutherland Philippines Corporation, full_time
Jan 2012 to Dec 2013
Sutherland Philippines Corporation EBAY UK – Customer Service Department Escalation calls. Make sure that the customer understands the specific charges for each purchase. Fully educates the customer in the process being followed and the consequences if bills are not paid. Acted as POC for Operations Manager and attends conference calls with higher management or clients and attends QBR meetings. Call monitoring and side by side monitoring. One on one coaching for agent development. Make sure that quota/collections are met while staying within the clients’ standards and metrics. Provided format for quality monitoring and other documents which assisted Operations Manager in the tasks assigned by the site director or client.
Sitel Philippines Corporation, full_time
Jan 2011 to Jan 2011
Sitel Philippines Corporation Virgin Media UK - Collections Department Escalation calls. Make sure that the customer understands their bills and the specific charges for each service. Fully educates the customer in the process being followed and the consequences if bills are not paid. Acted as POC for Operations Manager and attends conference calls with higher management or clients and attends QBR meetings. Call monitoring and side by side monitoring. One on one coaching for agent development. Make sure that quota/collections are met while staying within the clients’ standards and metrics. Provided format for quality monitoring and other documents which assisted Operations Manager in the tasks assigned by the site director or client. Was voted top team and top coach more than once (monthly basis).