Executive Assistant / Administrative Specialist
Laguna
Detail-oriented and highly organized professional with over two years of experience in virtual assistance, customer support, and data management. Proven ability to manage high-volume inbox communications, coordinate schedules, and maintain accurate, well-structured records to support smooth daily operations. Adept at streamlining workflows, improving efficiency, and handling multiple priorities while meeting strict deadlines. Experienced in working with international clients, delivering reliable administrative support across email, chat, and CRM platforms such as Salesforce and HubSpot. Strong background in data entry, transaction tracking, reporting, and spreadsheet management using tools like Google Workspace and Microsoft 365. Recognized for attention to detail, problem-solving skills, and the ability to maintain accuracy in fast-paced environments. A dependable remote professional who communicates clearly, adapts quickly, and consistently contributes to organized and efficient team operations.
Magic, freelance
Jul 2025 to Present
• Managed high-volume inbox communications by responding to customer inquiries, organizing messages, and ensuring accurate data entry for onboarding and support records • Coordinated schedules, appointments, and daily task workflows using calendar tools to maintain efficient operations and timely completion of priorities • Assisted with billing and invoices across multiple states combining data entry, and bookkeeping tasks to ensure accuracy and financial security. • Conducted outreach to clients and potential clients to boost performance success, increase company revenue, and ensure commitment across multiple businesses.
TaskUS, full_time
Nov 2024 to May 2025
• Managed high-volume customer communications across email, chat, and other channels, resolving inquiries, addressing billing concerns, and ensuring accurate documentation of account activities • Performed consistent data entry and account updates for payment and service records, maintaining accuracy, reliability, and organized customer information systems • Developed and maintained Excel and Google Sheets tracking tools to monitor account activity, support reporting needs, and improve workflow and scheduling coordination
Ttec, full_time
Jan 2024 to Oct 2024
• Managed high-volume customer communications across calls, emails, and live chat support through CRM tools, and social media pages • Performed travel coordination, record keeping, and processed billings and invoices through multiple clients and channels for an accommodation platform. • Optimized workflows to enhance efficiency and effectively reduce ticket handling time.
Majorel, full_time
Jan 2023 to Jan 2024
• Processed 150 to 200 daily data entries while managing inbox communications, ensuring accurate recordkeeping and timely handling of case-related inquiries • Reviewed transaction patterns and account activity to identify discrepancies, supporting accurate documentation and resolution of financial cases • Managed communications with internal teams on case updates, managing schedules, task tracking, and spreadsheet-based reporting to maintain workflow efficiency