Ephraim V.

Virtual Assistant | BPO Agent

Davao del Sur

Overview

Experienced professional with 6 years in the BPO industry, specializing in appointment setting, lead generation, and customer service. Former team leader skilled in managing high-volume campaigns. performance improvement, and client support. Now transitioning into a Virtual Assistant role, bringing strong organizational skills, adaptability, and a commitment to excellence.

Skills and Tools

• Data Entry
• Email Management
• Travel Booking
• Microsoft Outlook
• Google Drive
• Google Workspace
• Document Management
• Google Calendar
• Calendar Management
• Microsoft Word
• Microsoft Office
• Microsoft Teams
• Microsoft Excel
• ClickUp
• Discord
• Monday.com
• Trello
• Office Management
• File Organization
• Travel Coordination
• Zoom
• Slack
• Appointment Booking
• Scheduling
• Quality Control

Work History

• Team lead

  six eleven global incorporation, full_time

  Jun 2019 to Feb 2026

  Managed high-volume outbound campaigns as an appointment setter and lead generation specialist for non-voice accounts, consistently meeting productivity and accuracy targets. Led a team in call center operations, driving performance improvement, coaching agents, and ensuring exceptional client support. Coordinated projects with US-based clients, handling product research, client communication, and workflow optimization.