Administrative CS Support | Contract Coordination | CRM Operations
Negros Occidental
10 years of professional experience in administrative support, operations, and coordination, with strong expertise in documentation, email management, data entry, and client communication. Experienced in coordinating contracts, schedules, customer records, logistics, and administrative processes while supporting UK-based and cross-functional teams. Proficient in Microsoft 365, Google Workspace, CRM systems such as Shopify, BigCommerce, Microsoft Teams, and AI tools including ChatGPT. Known for strong attention to detail, organized execution, and reliable operational support that keeps teams, records, and day-to-day workflows running efficiently.
Moyses Stevens – A Royal Warrant Florist, full_time
Nov 2022 to Aug 2026
• Managed high-volume customer inquiries across 3 channels, including phone, email, and live chat, while maintaining professional service standards. (Customer Service & Communication) • Coordinated weekly floral contract deliveries for corporate offices, luxury hotels, and commercial clients, supporting accurate scheduling and fulfillment. (Contract & Logistics Coordination) • Collaborated with UK-based teams to resolve escalated customer issues and improve service delivery across multiple operational functions. (Cross-functional Collaboration) • Maintained customer records and administrative documentation while streamlining order processing to support timely and accurate fulfillment. (Administrative Support & Process Improvement)
Philippine Airlines (Concentrix), full_time
Oct 2020 to Sep 2022
• Performed quality audits across 3 communication channels, including voice, chat, and email, ensuring compliance with company standards and KPIs. (Quality Assurance) • Facilitated calibration sessions with operations leaders and delivered coaching feedback to improve service quality across multiple operational teams. (Team Coordination & Performance Management) • Supported 2 key HR processes, recruitment and onboarding, while maintaining accurate employee documentation. (Administrative & HR Support) • Monitored performance against company standards and KPIs throughout 2 years of quality assurance experience. (Reporting & Compliance)
Bed Bath & Beyond (Concentrix), full_time
Mar 2020 to Oct 2020
• Assisted customers with 3 core service areas, including returns, refunds, and order tracking, while addressing product inquiries. (Customer Service & Order Management) • Delivered customer support through 3 channels, including voice, chat, and email, while maintaining service quality during high interaction volumes. (Multichannel Communication) • Managed customer concerns and transactions while maintaining high customer satisfaction throughout 8 months of blended support experience. (Customer Success) • Applied CRM and administrative processes to maintain accurate customer interactions across multiple support channels. (CRM & Data Management)
Priceline (Teleperformance), full_time
May 2016 to Jul 2019
• Assisted customers with 3 major travel categories, including flights, hotels, and car rental reservations. (Customer Service & Travel Coordination) • Processed 3 types of travel transactions, including itinerary changes, cancellations, and refunds, while maintaining accurate customer records. (Transaction & Administrative Support) • Resolved travel-related concerns across more than 3 years of customer care experience while maintaining high customer satisfaction. (Problem Solving & Customer Success) • Coordinated reservation-related requests and documentation across multiple travel services, supporting accurate and efficient customer resolutions. (Administrative Coordination)