Registered Nurse | Customer Service Representative
Cagayan
A Registered Nurse with professional experience in both call center operations and appointment setting, I bring a unique combination of clinical knowledge, administrative efficiency, and strong communication skills that align well with the demands of this role. My background in nursing has equipped me with a solid understanding of medical terminology, patient care processes, and healthcare workflows. Beyond my clinical training, my experience in the call center industry has strengthened my ability to handle high-volume communications, manage patient inquiries with empathy and professionalism, and maintain accuracy in documentation. As an appointment setter, I developed strong organizational skills, attention to detail, and the ability to coordinate schedules effectively while ensuring a positive experience for clients.
EPerformax Contact Center and BPO, full_time
Jun 2019 to Dec 2019
Handled customer inquiries related to digital payments, accounts, and transactions. Managed chargebacks and refund requests by viewing cases, coordinating with relevant teams, and ensuring timely resolution.
E-Precision, full_time
Oct 2018 to Jan 2019
Handled outbound calls. Booking and scheduling appointments for Realtors around California.