Customer Service Administrative Specialist
Metro Manila
I’m an experienced Customer Service and Administrative professional with 11+ years of BPO experience. I’m skilled in customer support, email and chat handling, data entry, CRM management, order processing, and administrative tasks. I’m reliable, detail-oriented, adaptable, and committed to providing excellent customer service and efficient support.
Concentrix CVG Philippines, Inc., contract
Jul 2026 to Oct 2026
• Processed customer orders and transaction requests through email support. • Coordinated with internal departments to ensure timely order fulfillment. • Monitored order status, shipment updates, and delivery schedules. • Investigated and resolved transaction-related issues. • Maintained accurate records and documentation in company systems.
Manulife Philippines, contract
Feb 2026 to May 2026
• Assisted customers with inquiries regarding insurance policies and financial products. • Processed policy updates, billing concerns, and transaction requests. • Maintained accurate customer records and documentation. • Provided support via phone and email while adhering to regulatory requirements
Remote, freelance
Oct 2021 to Apr 2025
• Managed e-commerce operations using Shopify, Amazon Seller Central, and Faire. • Processed customer orders, returns, refunds, and exchanges. • Responded to customer inquiries via phone and email. • Coordinated shipment tracking and delivery updates with suppliers and warehouses. • Maintained CRM databases and customer records. • Managed calendars, emails, scheduling, and administrative reporting. • Conducted product research and inventory monitoring.
Sutherland, contract
May 2021 to Sep 2021
• Supported customers regarding product orders and subscriptions. • Processed orders and handled shipment tracking requests. • Assisted with delivery concerns and account-related inquiries. • Resolved customer issues while maintaining high service standards. • Documented customer interactions accurately
24-7 Intouch, contract
Nov 2020 to Apr 2021
• Assisted customers via chat with account and streaming concerns. • Troubleshot login, access, and content-related issues. • Handled billing inquiries and payment-related concerns. • Provided timely and effective customer support. • Maintained quality and productivity standards.
AFNI Philippines Inc., full_time
Jul 2017 to Oct 2020
• Managed after-sales concerns including refunds, returns, and exchanges. • Handled billing inquiries and account-related concerns. • Resolved escalated customer issues and service complaints. • Provided end-to-end case management and follow-up. • Documented customer interactions in CRM systems.
WNS Global Services, full_time
Jun 2016 to Jun 2017
• Contacted insurance clients regarding outstanding balances. • Arranged payment plans and scheduled follow-up calls. • Maintained accurate account documentation. • Ensured compliance with company collection procedures. • Provided professional customer service during payment negotiations.
VCustomer, full_time
Oct 2013 to Feb 2016
• Assisted customers via phone, email, and chat. • Processed orders, cancellations, refunds, and returns. • Resolved customer concerns and escalations. • Supported new hires and assisted with team coaching as SME. • Maintained performance and quality standards.