Customer Support Specialist / Team Lead Data Annotation
Batangas
Hi! I’m Dianne, a reliable and detail-oriented professional with over 14 years of experience in customer service, administrative support, and client servicing. I’m experienced in handling customer inquiries, managing multiple tasks, coordinating with teams, and providing professional support in fast-paced environments. What sets me apart is my strong attention to detail, patience, adaptability, and commitment to delivering quality work. I’m comfortable working independently, learning new tools and processes, and taking ownership of my responsibilities. I also value clear communication and always make sure tasks are completed accurately and on time. I’m looking forward to working with clients who value reliability, professionalism, and someone who is willing to go the extra mile to help their business succeed.
Physical Intelligence, full_time
Jul 2025 to Present
Led and supervised a team of annotators, ensuring consistent achievement of quality and productivity targets Conducted performance monitoring, coaching, and real-time feedback to improve accuracy and efficiency Reviewed annotated data and ensured compliance with project guidelines and quality standards Coordinated with QA and project stakeholders to resolve issues and optimize workflow processes
Medyan Free Zone, full_time
May 2023 to Feb 2025
Managed company formations (Individual, Corporate, Branch) Conducted compliance checks, risk assessments, and UBO identification Processed immigration and visa applications, renewals, and cancellations Maintained client relationships and resolved disputes
Dunia Finance Services, full_time
Sep 2015 to May 2023
Assisted account managers with high-revenue portfolios Managed collections by following up on overdue accounts and negotiating payment arrangements Provided clear and professional communication to ensure customer understanding of financial obligations Maintained accurate records of customer interactions and updates in the systemAssisted account managers with high-revenue portfolios Managed collections by following up on overdue accounts and negotiating payment arrangements Provided clear and professional communication to ensure customer understanding of financial obligations Maintained accurate records of customer interactions and updates in the system
Teletech Philippines, full_time
Sep 2010 to Aug 2015
Supported customers with research and online orders Received multiple awards for accuracy and customer satisfaction