Virtual Assistant | Support, Operations, Inventory Logistics
Metro Manila
I’m a versatile Customer Support and Business Operations professional with 16+ years of experience helping businesses run smoothly. My background covers customer service, virtual assistance, e-commerce operations, billing, inventory management, order fulfillment, logistics coordination, reporting, and administrative support. I’ve worked with international teams and businesses across different industries, handling customer concerns, managing orders and tracking issues, maintaining reports, improving workflows, and documenting processes. I’m comfortable using tools like Shopify, ShipBob, OrderDesk, Excel, Google Sheets, and various customer support platforms. I’m organized, detail-oriented, adaptable, and proactive about solving problems and keeping things on track. Whether it’s assisting customers, managing operational tasks, or supporting a team behind the scenes, I take pride in being reliable and making work easier for the people I support.
Audinate, full_time
Apr 2024 to Sep 2026
• Support customers with technical, account, licensing, and product-related concerns. • Coordinate complex issues with internal product and engineering teams. • Develop and maintain SOPs, FAQs, and escalation workflows to improve support consistency. • Maintain reporting systems to identify recurring issues and opportunities for process improvement. • Spearheaded support platform migration from Salesforce to Zendesk
Inviso, contract
Apr 2022 to Jul 2023
• Supported operational delivery across multiple programs and maintained accurate reporting. • Prepared Excel reports covering performance and revenue data. • Maintained documentation and supported knowledge transfer initiatives. • Coordinated operational activities to help ensure accurate and timely execution.
Shell, full_time
Jun 2017 to Jun 2022
• Supported global customer operations and process migration initiatives. • Improved customer workflows and operational processes. • Collaborated with cross-functional teams to improve communication and service delivery. • Supported process documentation, workflow improvements, and operational efficiency
Hewlett Packard Enterprise / DXC Technology, full_time
Aug 2015 to Jun 2017
• Managed customer escalations and supported service continuity during a Manila site transition. • Improved response templates and workflows to support consistent issue resolution. • Coordinated customer concerns and followed established service procedures.
Concentrix, full_time
Jun 2014 to Jul 2015
• Conducted refresher training and upskilling sessions for experienced customer service agents. • Monitored performance and identified training needs using customer satisfaction results and feedback. • Developed targeted learning materials to improve service quality.
Accenture, full_time
Jun 2012 to May 2014
• Facilitated new-hire and upskilling training programs. • Supported teams as a subject matter expert. • Developed training materials, processes, and learning curricula.
Accenture, full_time
Aug 2010 to Jun 2012
• Provided phone-based technical support for internet services. • Troubleshot connectivity and system issues. • Resolved customer concerns while maintaining service quality and customer satisfaction.