Customer Service Representative
Iloilo
Here’s a professional introduction based on your resume, written as a clear, cohesive paragraph: --- I am Kier Reyes Castanaday, a dedicated and results-oriented professional with over four years of hands-on experience in customer service, technical support, team supervision, and client relations, complemented by one year of experience as a virtual assistant. I hold a Bachelor of Science in Information Technology from West Visayas State University, which has equipped me with strong technical proficiency, analytical thinking, and computer literacy. Throughout my career, I have worked with leading global companies including Transcom (Comcast account), IGT Solutions (United Airlines account), WNS (Pennymac), My Derma Dream US, and Teletech (Verizon account). In these roles, I have successfully handled high-volume customer inquiries, resolved complex technical and financial issues, managed administrative workflows, and served as a Travel Associate Supervisor where I led teams and ensured service excellence. I am skilled in scheduling, data management, documentation, and communication across various platforms, and I am known for my problem-solving abilities, attention to detail, leadership qualities, and customer-first mindset. I am adaptable, reliable, and eager to leverage my extensive experience and skills to contribute effectively to a dynamic and growth-focused team.
My Derma Dream US , full_time
Jan 2024 to Jan 2025
WNS, full_time
Jul 2022 to Dec 2023
IGT Solutions , full_time
May 2022 to May 2023
Transcom , full_time
Feb 2020 to Apr 2022