Customer Support Specialist | 9+ Yrs | BPO CRM Expert
Rizal
Customer Support Specialist with 9+ years of experience in BPO, e-commerce, healthcare, and remote operations. I handle high-volume communications, escalations, and end-to-end case management with speed, accuracy, and empathy. I'm proactive, reliable, and CRM-fluent — Salesforce, SAP, Zoho, and Google Workspace. I don't wait for problems to grow; I resolve them before they escalate. Every task I own gets seen through to completion. What sets me apart: I bring both the technical know-how and the human touch — clients get someone who communicates clearly, follows through consistently, and treats their business with the same urgency they do. Open to remote roles in customer support, virtual assistance, and case management. Top Skills Customer Support · Escalation Handling · Case Management · CRM Management · Dispatch Coordination · HIPAA Compliance · Virtual Assistance · Workflow Optimization Experience VA & Pre-Caller · Dispatch Coordinator · Healthcare CSR · Travel Advisor · Customer Service Representative Interests Remote Collaboration · Process Improvement · Client Retention · Compliance-Based Support
Dhaninfo, full_time
Sep 2024 to Feb 2026
Managed high-velocity client workflows and outbound communications to verify business data and resolve account inquiries under strict turnaround requirements. Maintained real-time CRM updates with comprehensive customer notes, interaction history, and operational job statuses. Prioritized urgent requests, flagged system gaps, and executed rapid escalation paths to specialized internal teams. Supported daily operational health by relentlessly tracking pending tasks to ensure on-time milestone completion.
Peak Support Global, full_time
Aug 2023 to Sep 2024
Acted as the primary, high-empathy point of contact for technical service tracking, aligning provider availability with client priorities. Executed end-to-end incident triage, distinguishing immediate emergencies from standard service requests to protect client trust. Interrogated open queues daily, driving internal technicians toward timely updates and maintaining immaculate documentation logs. Followed up proactively on stalled tasks until closure, taking absolute ownership of client frustrations to restore total confidence.
ResultsCX, full_time
Dec 2021 to Jul 2023
Managed case tracking, documentation, and coordination workflows in a high-compliance, fast-paced service environment. Maintained exceptional accuracy and policy adherence (including HIPAA compliance) while translating complex internal criteria for customers.